FOH Manager

Description

Reports To: General Manager

Position Summary

Plan, organize, direct, and coordinate the staff and resources of the service areas for the efficient, well-prepared, and profitable service of food and beverages. At any time the you may be assigned to oversee other restaurant staff and resources based on the General Managers discretion. Therefore it is essential to have an understanding of the responsibilities associated with the Bar Manager and Host/Hostess Manager in addition to those listed below.

Job Tasks

• Smile and maintain a positive attitude at all times
• Follow all Chickies & Petes service, operational and company standards
• Ensure safe working and dining environment to reduce risk of injury and accidents
• Complete accident reports promptly in the event a Guest or employee is injured
• Engage with Guests to ensure satisfaction by conducting table touches
• Resolve Guest complaints taking any and all appropriate actions to turn dissatisfied Guests into returning guests.
• Impart importance of speed of service and acting with a sense of urgency
• Provide support to General Restaurant Manager in daily operations of the restaurant
• Monitor actions of staff and Guests to ensure safety standards are followed
• Oversee cleaning of service areas and equipment to maintain sanitation standards
• Hire, train and terminate, when needed, service staff; ensure all paperwork is in order
• Enforce proper uniform and appearance standards with service staff
• Prepare server schedules and ensure restaurant is staffed for all shifts; relieve staff when needed based on level of business
• Enforce sanitary practices for food handling among service staff
• Ensure service staff is aware of store, food and beverage promotions
• Prepare, maintain and oversee service staff side work
• Complete daily floor plans in a timely manner and communicate plan to all necessary staff
• Perform Micros manager duties in regards to voids, comps, splitting checks, gratuities
• Ensure service staff provides exceptional service, following all steps of service
• Additional tasks as assigned

Qualifications

Main Responsibilities, Required Skills and Knowledge

Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.

Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.

Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.

Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.

Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have ability to understand Guest’s needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.

Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.

Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.

Analytical Skills: General accounting and math skills required along with point-of-sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.

Technical Skills: Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers and hot beverage makers.

Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided.

Language: Must have ability to speak and write English effectively.

Flexibility: Willing to assist with the workload of others when needed and take on additional responsibilities that may be assigned at any given time based on volume of business, staffing, etc.

Time Management Skills: Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.

Benefits:

• Paid Time Off
• Paid Sick Leave
• 401(k)
• Health Insurance
• Dental
• Vision
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life Insurance
• Quarterly Bonus Program
• Complimentary Shift Meal
• Semi Annual Employee Appreciation Days (Qualified Employees)
• Commuter Transit Benefits

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.