What are the responsibilities and job description for the Receptionist/Customer Service Representative position at Chico Nissan?
Job Title: Receptionist/Customer Service Representative
Location: Chico Hyundai
Position Type: Full-time
We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Provide information to guests about our company and services
- Manage the front desk area, including keeping it clean and organized
- Schedule appointments and maintain appointment calendars
- Assist with administrative tasks as needed, such as data entry and filing
- Handle incoming and outgoing mail and packages
- Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies
- Maintain office security by following procedures and monitoring access
- Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality
- Identify opportunities to enhance customer satisfaction and continuously improve the customer service process
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role preferred
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and other relevant software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Ability to work well independently and as part of a team
- Proactive attitude with a willingness to learn and adapt to changing customer demands
If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!