Technician II

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:
This position configures, installs, monitors and maintains users’ desktop software and hardware; supports mobile workforce.

FUNCTIONAL RESPONSIBILITIES:

• Provides consultation to users for all aspects of end-user computing and desktop-based LAN systems software.
• Participate as technical lead on projects related to “production” related equipment.
• Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
• Support end user hardware break/fix process, Manages hardware provisioning.
• Administers the daily performance of various computer systems, networks, and applications.
• Responds to user inquiries via phone, email, tracking system, or in person regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users Sets up computer equipment for associate use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Installs and performs various levels of repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Consults with and makes recommendations to users on selection of hardware and software products to address business requirements.

This position may be found in multiple departments. Some duties may vary.

COMPETENCIES:

• Culture
• Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality
• Making good and timely decisions that keep the organization moving forward.
• Action Oriented
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy
• Relating openly and comfortably with diverse groups of people.
• Situational Adaptability
• Adapting approach and demeanor in real time to match the shifting demands of different situations.

QUALIFICATIONS:

• High School Diploma or GED required; Associate degree in Computer Science preferred
• Certification highly preferred
• 1 years’ experience
• Must have experience with PCs, Windows OS, and Microsoft Office products
• Good working knowledge of network fundamentals
• Understanding of computer hardware, mobility devices & client/Server applications
• Must be able to learn new software packages
• Must have PC troubleshooting skills
• Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
• Ability to work independently
• Ability to follow schedule and meet deadlines
• Ability to follow process
• Strong attention to detail
• Ability to interact with 2nd and 3rd party support staff
• At ease in working with customers, partners, and suppliers at all levels within the Must possess strong written and verbal communication skills
• Must be proficient in networking, wireless, RF handhelds, Zebra printers, mobile equipment

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.