What are the responsibilities and job description for the Customer Experience Director position at Chico's?
Our Culture
We are a fashion-forward retailer committed to delivering exceptional customer experiences. Our stores offer a unique shopping environment that sets us apart from the competition.
Job Role
The Assistant Store Manager is a key member of our store team, responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence.
Main Responsibilities
- Analyze sales reports and KPIs to determine business needs and develop strategies to drive sales growth.
- Establish and communicate clear expectations to the store team, ensuring accountability and high performance standards.
- Manage payroll and supply budgets, controlling costs and optimizing resources.
- Perform basic operational activities, including scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
- Ensure all financial activities are completed accurately and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling.
- Comply with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
Requirements
- High school diploma or equivalent.
- 2 years of retail management experience preferred.
- Must be 18 years of age or older.
- Excellent communication, verbal, and written skills.
- Able to learn or adapt to technology provided by the company.
- Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
