What are the responsibilities and job description for the Systems Analyst, Digital Operations position at Chico's?
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
POSITION OBJECTIVE:
This position is responsible for providing operational, technical, and administrative testing support for Chico's FAS digital platforms.
FUNCTIONAL RESPONSIBILITIES:
* Partners with product managers, IT and business partners to both understand and clarify business & technical requirements and stories. Develop, document, and maintain test cases and test data for all user acceptance testing.
* Provides accurate and justifiable estimates for UAT resources and testing schedules.
* Executes manual testing of Chico's FAS ecommerce eco-system, conduct root cause analysis, record results and works with partners to identify and resolve defects.
* Executes manual testing of AB test program: identify and document regression testing scenarios, create/manage screenshot documentation for test program, works with partners to identify and resolve defects.
* Reports, monitors, and actions issues/defects from identification through resolution using Jira and Zendesk tools.
* Reviews weekly customer feedback to identify and escalate priority issues, identify customer friction patterns. Works with product management and IT to create tickets and appropriately prioritize.
* Proactively monitors, identifies and prioritizes customer friction points using ContentSquare analytics and session replay tool.
* Provides Adhoc supports for promotion and coupon testing.
* Performs miscellaneous research, operational duties, and assists with projects as assigned.
QUALIFICATIONS:
* Bachelor's degree required, preferably in Information Technology, Digital Retailing, or related field
* 3 years in ecommerce, vertical retail, or specialty retail environment
* 2 years of experience with quality assurance, AB testing or testing-based role preferred
* Experience in project management and JIRA and Zendesk
* Experience in testing responsive site designs and mobile apps, with strong experience and attention to detail in visual / UX testing
* Passion for digital culture and e-commerce
* Executes work effectively by meeting deadlines, and keeping key stakeholders informed of product updates
* Strong communication and partnering skills
* Exceptional attention to detail and highly effective in cross-functional environments
* Ability to succeed in a fast paced, entrepreneurial environment
* Proficiency in Microsoft Office
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
