What are the responsibilities and job description for the Admissions/Social Service Coordinator position at Chico Terrace Healthcare & Wellness Center?
TECHNICAL
- A Bachelors Degree in Social Work or a human services field (LSW required in TX Centers); and one year of supervised work experience in a health care setting working directly with individuals.
- Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
- Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
- Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
- Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
- Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
- Informs Marketing Director of any referral source issues that arise during the referral process.
- Develops relationships with referral sources.
- Ensure the residents’ psychosocial and concrete needs are identified and met in accordance with federal, state and company requirements.
- Orient residents to the center.
- Discharge planning.
- Implement and update Resident Care Plan and Social History.
- Maintain records of outside referral.
- Assist in coordinating residents’ financial affairs.
- Communicate needs and plan of care to resident, families, responsible parties and appropriate staff.
- Participate in meetings, in-services and training as required.
- Meet with consultants as required
- Organize and Facilitate Family Council (Participate as requested by Council Members).
- Implement and maintain an ongoing Quality Measurement And Performance Improvement Program (QMPI)
- Assist with coordination of resident room moves.
ADMINISTRATIVE
for the integrity of the data which is input into the MIS.
- Supports the overall goals of the Company and the Center.
- Communicates all billing issues with accounting office and Marketing.
- Documents all necessary information in an accurate and timely manner.
- Maintains accurate daily updates on the Marketing Information System ensuring all data elements
for the integrity of the data which is input into the MIS.
- Attends all Center or Company required inservices and meetings.
QUALIFICATIONS
- Two to three years’ experience with the admissions process at a SNF, subacute, rehab, or other health care facility.
- Excellent organizational skills with a detail orientation towards documentation and follow-up.
- Professional telephone skills with the ability to handle referral calls effectively and efficiently,
- Inside or outside sales experience preferred.
- A Bachelors Degree in Social Work or a human services field (LSW required in TX Centers); and one year of supervised work experience in a health care setting working directly with individuals.
CONSUMER SERVICE
- Presents professional image to consumers through dress, behavior and speech.
- Adheres to Company standards for resolving consumer concerns.
- Ensures that all patient/resident rights are protected.
