What are the responsibilities and job description for the Customer Support Specialist position at Chief of Staff KC?
Job Overview
Chief of Staff KC is seeking a dedicated and enthusiastic Customer Support Specialist for a client of ours within the Kansas City Metropolitan area. The ideal candidate will play a vital role in providing exceptional customer support and enhancing client satisfaction. This position requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.
Duties
- Provide outstanding customer support through various channels
- Engage in outbound calling to follow up with clients and ensure their needs are met
- Communicate effectively with customers to understand their inquiries and provide appropriate solutions
- Administrative / clerical duties
- Uphold company policies
- Analyze customer feedback and data to improve satisfaction
- Collaborate with team members to enhance client services and streamline processes
Qualifications
- Proven experience in a customer support or client services role is preferred
- Strong office skills, including proficiency in computer software and data entry
- Excellent verbal and written communication skills
- Effectively meet deadlines and accomplish tasks
- Ability to analyze information effectively and provide solutions based on customer needs
- Organizational skills
- Ability to multitask and utilize time management skills
- A proactive approach to problem-solving with strong attention to detail
- Diffuse situations when necessary
- Transportation and / or logistics knowledge is not required, but helpful
- Ability to work independently as well as part of a team in a fast-paced environment
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $23
