What are the responsibilities and job description for the Dispatcher position at Chief of Staff KC?
Chief of Staff is seeking 2 candidates for a client of ours within the Johnson County area. If you excel in a fast-paced, high-energy environment and enjoy being part of a highly rewarded team, this position may be for you!
Job Description
The Dispatcher position coordinates the logistics between customer shipment needs and available drivers. This position is responsible for the day-to-day effective operation of the fleet, working with the account coordinators management a team of drivers to execute specific operational needs to deliver exceptional service to the customers. This position requires exceptional communication skills, ability to multitask, critical thinking skills, and coordination skills.
Role & Responsibility
- Assign and plan customer shipments
- Make adjustments to assignments based on driver/equipment availability, customer schedules, driver schedules and needs
- Build quality driver relationships through the understanding of meeting the needs of the driver while weighing the expectations of the customer
- Track fleet performance
- Schedule company equipment for repair and preventative maintenance
Skills Needed
- Understand DOT regulations and hours of service rules
- Ability to problem solve diffuse situations
- Find solutions/efficiency to increase utilization of the equipment and driver hours
- Make decisions balancing needs of the customer, company and driver
- Multi-task high volume of phone calls, emails, conversations with customers, drivers and teammates
- Data Entry/tracking/updating in online portal systems
- High attention to detail
- Organizational skills
Minimum Requirements
- Associate's degree, Bachelors Preferred
- Knowledge of logistics transportation operations is required
- Must have experience within the freight industry
- Knowledge of truck transportation is required
- 2 years of OTR trucking/transportation operations experience
- Exceptional verbal and written communication skills
- Expert proficiency with Microsoft products, software systems and internet navigation
- Ability to multi-task and utilize time management skills
- Excellent organizational skills
- Ability to track communications across a multi-task environment
- Occasional after-hours availability as issues/needs arise
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $55,000 - $65,000
