Personal Training Supervisor

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Title: Personal Training Supervisor
Company: Chiefs Fit
Department: Fitness

Position Overview
The Personal Training Supervisor ensures the delivery of exceptional fitness services to our clients. They will be responsible for maintaining high standards of professionalism and client satisfaction within the personal training department. This role involves a combination of leadership, mentorship, and operational supervision to drive the success of our personal training program.

• Supervision and Leadership: Provide leadership and guidance during scheduled shifts.
• Client Engagement: Develop and maintain strong relationships with clients, ensuring their needs and goals are met through personalized training programs and exceptional service.
• Program Development: Collaborate with management to design, implement, and continuously improve personal training programs, incorporating industry best practices and innovative techniques.
• Training and Development: Mentor personal trainers by allowing them to shadow training sessions.
• Operational Efficiency: Ensure smooth operations and adherence to company policies and procedures during scheduled shift.
• Sales and Marketing Support: Promote personal training services, drive client acquisition and retention, and maximize revenue opportunities.
• Quality Assurance: Maintain high standards of service quality, safety, and cleanliness within the personal training facilities and address any issues promptly.
• Compliance: Ensure compliance with relevant industry regulations, certifications, and safety standards, keeping abreast of industry trends and developments to maintain a competitive edge.

KEY RESPONSIBILITIES

1. Member Relations

• Create a customer service focused environment and ensure superior customer service through leading by example
• Work with the sales team to integrate members into the club in a timely manner
• Sincerely acknowledge members/guests and be professional in your personal presentation
• Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs
• Committed to listening to members and guest in order to understand their needs and exceed their expectations

2. Performance

• Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services
• Achieve financial performance results through the generation of ancillary service revenues and member retention
• Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.)
• All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Chiefs Fit. Submit all paperwork associated with those certifications. Certifications must be accredited through a nationally recognized organization

3. Equipment & Facilities

• Notify the corporate facilities department when physical plant repairs and maintenance are needed and serve as an advocate for getting these issues resolved in a timely manner
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist to ensure all equipment is working and operating
• Maintain a safe, clean, and esthetically appealing physical environment

4. Team Member Relations

• Work in partnership with other members of the Chiefs Fit team and as an integrated member of the Chiefs Fit Community. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business
• Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business
• Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
• Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates

WORK SCHEDULE
This is a full-time position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the fitness team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.