What are the responsibilities and job description for the Business Systems Analyst position at Chiesi Group?
Who we are looking for
Purpose
Chiesi USA, Inc. is seeking a highly skilled and motivated Business Systems Analyst with a strong background in process management and system administration to join our Business Excellence Operations team. The ideal candidate will play a crucial role in optimizing our business systems and ensuring seamless operations to support multiple business units. The position will work a hybrid model out of our Cary, NC office.
Main Responsibilities
- System Administration : Manage and maintain commercial business systems, including Veeva CRM, Marketing Automation platforms, and Customer Data Platforms (CDP), ensuring high availability, performance, and security.
- Business Analysis : Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications.
- Process Improvement : Identify opportunities for process improvements and system enhancements to support commercial operations leveraging methodologies such as Lean, Lean Six Sigma, or Agile.
- Collaboration : Work closely with cross-functional teams (Sales, Marketing, Market Access, Commercial Operations, IT, Medical) to identify process gaps and recommend automation or system improvements
- Data Management : Oversee data integrity, data migration, and data integration processes. Work extensively with Data Lakehouse architectures to store, manage, and analyze large volumes of structured and unstructured data with appropriate tools
- User Support : Provide technical support and training to end-users, addressing system-related issues and inquiries.
- Project Management : Lead and participate in projects related to system upgrades, implementations, and integrations.
- Documentation : Create and maintain comprehensive documentation for system configurations, processes, and procedures. Support audits and ad hoc reporting to appropriate personnel.
- Compliance : Partner with Compliance and IT teams to monitor data security and privacy policies for us to comply with industry regulations and company policies. Ensure appropriate risk management tolerances are followed with business decisions.
- Monitoring : Proactively determine and develop metrics around the business processes to measure efficiency and effectiveness. These metrics are expected to lead into KPI’s for the business
Experience Required
Required Qualifications :
Preferred Qualifications :
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
