What are the responsibilities and job description for the Intern, Customer Experience - Summer 2025 position at Chiesi Group?
Who we are looking for
Purpose
As a Customer Experience Intern, you will play a crucial role in ensuring our customers have a seamless and enjoyable journey with our brand. This is a great opportunity to work closely with the Customer Experience team, learning to assist in social media management, editorial planning, and content creation, while also contributing to various customer-focused initiatives.
Main Responsibilities
- Support the development and implementation of social media strategies to enhance customer engagement and brand awareness.
- Assist in creating and curating content for social media platforms (e.g., Instagram, Twitter, Facebook) to drive customer interaction and loyalty.
- Collaborate with the editorial team to plan and execute content calendars aligned with brand objectives and customer preferences.
- Monitor Voice of the Customer (VoC) channels and respond to customer inquiries and feedback in a timely and professional manner.
- Conduct research to identify customer needs, preferences, and trends, and provide insights to improve the overall customer experience.
- Assist in the creation of customer-centric communications such as newsletters, blog posts, email campaigns, and internal communications.
- Contribute to the development of customer surveys, feedback forms, and other tools to gather insights and measure satisfaction.
- Assist with the reporting, interpreting, and analyzing of customer data and US CX program results, including Voice of Customer surveys, digital engagement and NPS
- Translate and present technical information into concise and practical information
- Work cross-functionally with teams such as Marketing, Sales, CX, and Business Knowledge to ensure alignment in customer experience initiatives.
Experience Required
Education
Currently enrolled in a Bachelor's or Master's program, preferably in Marketing, Communications, Business, or a related field.
Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
