Child and Family Support Coordinator

Position Summary:

The main function of the Respite Coordinator position is to arrange a temporary, purposeful period of rest or relief for families that have children with mental health needs in Delaware and Chester County. The Coordinator meets with referred families to assess their respite needs and determine how our program can best meet them. The Respite Coordinator recruits and maintains qualified caregivers to provide respite services in the child’s home, in their own homes, or in the community, on an hourly or overnight basis. The Coordinator matches each family with the most appropriate caregiver and oversees the delivery of services.Services typically last between 6-9 months.

Required Qualifications:

• Bachelor’s Degree
• At least 1 year experience working with children with mental health needs
  
  

MEASURABLE DELIVERABLES:

• Respite Coordinator will make a minimum of 6-8 matches per month.
• Respite Coordinator will maintain a minimum caseload that generates between 150 – 200 hours per month.
• Respite Coordinator will engage in recruitment efforts that result in 1 new respite provider contracted each month
• Respite Coordinator will attend an average of one unduplicated, in-person community outreach event per month (e.g. health/resource fairs, career fairs, community events)
• Respite Coordinator will attend an average of one unduplicated referral source information sharing event per month where they will give a presentation on respite services and the referral process (i.e. meetings with groups of case managers, family-based providers, other systems partners, etc.)
  
  

ONGOING RESPONSIBILITIES:

Working with Families

• Coordinate respite care for approved respite referrals
• Assist families and referral sources through the referral process
• Communicate with families to assess respite needs and discuss program
• Assist in matching families with appropriate respite provider(s)
• Maintain files and tracking of services utilized per family
• Ensure consumer satisfaction through follow-up calls.
• Provide ongoing support to families to ensure consumer satisfaction
• Coordinate and facilitate community respite events.
  
  

Working with Respite Providers

• Recruit individuals and families to provide in-home and/or out-of-home respite care
• Lead applicants through the screening, qualification, and approval process
• Maintain files and tracking of services by provider
• Provide ongoing support to Respite Supervisor and all respite providers
• Be available to provide on call support to respite providers outside of normal business hours.
  
  

Collaboration & Program Development

• Assist in the ongoing development of the Respite Program
• Attend collaborative and cross-systems provider meetings
• Assist in developing marketing and recruitment materials
• Represent CFF by attending career fairs / resource fairs / not-for-profit fairs
• Build and maintain relationships with referral agencies
• Support cross county initiatives and provide coverage as needed
• Assist in collecting and measuring outcomes of respite care
• Perform other related duties as assigned or requested
  
  

Work Environment:

• Work in standard office environment as well as community settings to include client homes
• Travel within and throughoutboth Chester ANDDelaware counties
  
  

Compensation and Benefits:

• Annual Salary Increase and Bonus
• Medical and Vision Benefits offered on first day of employment, 3 plan options offered by Independence Blue Cross
• Dental Benefits offered on first day of employment, 2 plan options offered by Guardian
• Ancillary Benefits offered on first day of employment, such as Accident, Critical Illness, Cancer, Short Term Disability
• Long Term Disability and $50,000 Life Insurance Policy provided by CFF
• 9 Paid Holidays
• 17 days of Paid Time Off with additional days added through years of service
• Paid Parental Leave
• Tuition Reimbursement
• 401K plan with company match and profit sharing
• Mileage and Expense reimbursement for travel and training
• Clearance Reimbursement
• Eligibility Requirements apply
  
  

CFF is an equal opportunity and drug free employer.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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