Supervisory Social Worker (Investigations)

This is a standard position description that can be used in the Office of Hotline and Investigation (OHI) in the Child and Family Services Agency (CFSA). The Supervisory Social Worker is responsible for overseeing and leading a team of social workers and support staff members providing direct professional social work services to children and families in the areas of abuse and neglect. The work impacts the agency’s mission of providing services and contributes to the overall efficiency of the operations and service delivery program.

Duties and Responsibilities

The Supervisory Social Worker duties and responsibilities include but are not limited to:

• Plans, organizes, supervises, and administers the work of the immediate reports.
• Assigns cases to social workers and monitors service delivery to ensure compliance with statutory guidelines, regulations, and CFSA policies and procedures, to effect remediation of child abuse and neglect problems. Coordinates and monitors the allocation of services, incentives, and resources.
• Develop and implement an overall case management work plan consistent with Program objectives to plan and evaluate daily operations.
• Develop regular and special statistical, qualitative, and quantitative reports, that assess casework and other child and family-related data.
• Maintains the court-mandated Social Worker caseload ratio utilization and quality of services.
• Performs a full range of supervisory functions including: assigning, directing, and reviewing the work of subordinate staff; administers leave and attendance; evaluates staff performance; recommends hiring, promotions, status changes, awards, disciplinary actions, and terminations; plans, schedules, and coordinates work operations to achieve the optimal combination of employees and assignments; addresses issues or problems related to work operations; negotiates and troubleshoots employee concerns, grievances, and other matters involved in the daily administration of labor-management concerns; provides coaching; guides immediate reports in the implementation of performance standards; addresses disciplinary problems; provides governance over staff development and training plans.
• Monitors and supports the Social Worker's court activities; attends court hearings, administrative reviews, and other meetings to provide information and guidance.
• Completes field- and community-based supervision and investigative tasks as needed, based on staffing availability and management circumstances that can arise based on the timing and circumstances of referrals. Work is primarily office-based but some tasks will require visiting the community.
• Attends professional meetings and seminars to keep abreast of most recent social work advances.
• Performs other related duties as assigned.

Qualifications and Education

A Master of Social Work (MSW) from a program accredited by the Council on Social Work Education is required.

One (1) year of supervisory experience in Child Protective Services is highly preferred.

• Advanced knowledge of and ability to apply the principles and practices of social work to supervise social workers and/or provide direct social services to individuals and families.
• Comprehensive knowledge of related psychiatric, psychological, and medical practices used in the evaluation and treatment of children and families.
• Comprehensive knowledge of human behavior dynamics; demonstrable sensitivity to cultural diversity, age, and religious differences affecting child rearing, family and kinship patterns, attitudes about illness, medical care, and communication patterns to supervise social workers developing case plans, providing counseling, and conducting home visits and investigations.
• Knowledge of pertinent resources, legal status, and related policies and procedures that affect children and families; knowledge of the structure, function, and mission of the Child and Family Services Agency, to supervise social work consistent with established goals and objectives.
• Comprehensive knowledge of CFSA rules, regulations, administrative policies, procedures, programs, and overall operations and the ability to apply that knowledge and work experience to specific work situations.
• Demonstrable ability to: develop and manage staff; effectively collaborate with internal and external stakeholders and provide excellent customer service; manage in a fast-paced environment while providing comprehensive clinical guidance to staff under your supervision.
• Excellent oral and written communication skills, including the ability to make oral presentations, and write policies and procedures.
• Ability to use Microsoft Office for electronic case management requirements.

Licenses and Certifications

Must be a current DC Licensed Independent Clinical Social Worker (LICSW) to practice social work in the District of Columbia.

A valid District of Columbia driver’s license or its state equivalent is required.

Other Significant Factors

Promotion Potential: None

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

Duration of Appointment: Management Supervisory Service – Regular

Pay, Plan, Series & Grade: MS-0185-13

MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of appointing authority and may be terminated at any time with or without cause.

Position Designation: This position is “safety” sensitive per DPM Chapter 4, Suitability. The candidate/incumbent is subject to a criminal background check, traffic records check (as applicable), pre-employment drug and alcohol test, reasonable suspicion drug and alcohol test, post-accident or incident drug and alcohol test, random drug and alcohol test, and return-to-duty or follow-up drug and alcohol test.

Residency Preference: Applicants claiming "Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Closing Statement: Official Job Offers are made by the D.C. Child and Family Services Agency.