Resource & Referral Specialist - Denton

Child Care Associates (CCA), the largest child development nonprofit organization in North Texas, has served nearly 600,000 vulnerable young children and their families since 1968. Regional support for young children has increased over the past 5 years, creating an opportunity to propel CCAs services and the early learning system to new levels of impact and quality. Child Care Associates is a nonprofit of scale in the DFW region poised to help build a strong early childhood system, to partner with families and to build an early education infrastructure to help achieve outcomes at scale. NCTX is seeking a qualified Resource & Referral Specialist to fill a vacancy in Denton County.

This position provides and coordinates services and activities with families and communities that foster strength, healthy living, and overall well-being. Responsibilities include but are not limited to:

·        Maintaining a clear understanding of the Child Care Management Services (CCS) eligibility process, quality child care guidelines and policy changes.

·        Provide support to families and children by serving as a liaison between families, staff, the community, and other family-related entities and services.

·        Encouraging all families to be successful by providing added support for problem solving, offering soft-referrals to agencies, assisting with goal setting and extending additional resources.

·        Building positive relationships based on mutual trust and rapport with families, community partners and the CCA team.

·        Maintaining documentation of activities, attendees, follow-up and other pertinent information involving families requiring additional support services. 

·        Building trust and preserving the confidentiality of customers and employees requiring special services

·        Promoting quality child care to families as wells as encouraging parental involvement in children’s schools and child care facilities.

·        Assisting diverse families on the application process for additional services based on the need of the family.

·        Developing and implement parent orientation classes, evidence-based parent education classes, and a social media campaign that provides information and builds skill-sets with parents on topics such as; CCS, high-quality childcare, parent choice when transitioning to Pre-K and K, and community events/resources.  

·        Researching and developing informational packet on family serving agencies, referral processes and contact information to share as family needs arise.

·        Facilitating the delivery of services to children and families through collaboration with community partners. Regularly attend meetings and community events with partners.

·        Actively connecting with available community services and participating in community resource planning and related work to foster strong partnerships.  

·        Providing immediate assistance to families in crisis. Maintain accurate, detailed records to document referrals and family progression.

·        Supporting recruitment efforts of the CCS for families as needed.

·        Involving CCS team in coordination of parent engagement activities and ensure all staff has pertinent information to share with families.

·        Maintaining knowledge of the various programs under CCA umbrella to serve as contact point for families in need.

·        Assisting in the development of a user-center design approach to ensure families and their experiences are at the center of our work

·        Support families who may contact CCA or CCS for one service but receive information about other services through whichever entry point they begin at (“no wrong door”).

·        Representing CCA and CCS at various community events conveying the company’s mission, values and vision while promoting the progress and needs of the company.   

·        Other duties as assigned

·        Bachelor’s Degree in social work, human services, family services, counseling or a related field.

·        3-5 years of experience in a social services role including experience in working with limited income families from diverse cultural and socio-economic backgrounds.

·        Previous management or administrative position with experience in developing, implementing, tracking and follow through to determine successful results.

·        Must demonstrate strong interpersonal skills with the ability to communicate with families to identify needs, locate and refer services and solutions.

·        Effective communication both verbally and in writing.

·        Excellent organizational and research skills. 

·        Possess and maintain the necessary skill level in technology systems and software required to perform job duties.

·        Access to reliable insured transportation.

·        Must be able to pass a pre-employment and/or periodic physical examination, annual TB skin test, and complete background check every 24 months.

·        Bilingual skills strongly preferred.

·        Strong customer service and interpersonal skills

Curantis, LLC offers a competitive benefits package that is provided to all fulltime employees that include health, dental and life insurance coverage. Additional voluntary benefits are offered to all fulltime employees in addition to the core benefits package.