Attendance and Payments Specialist - Pegasus Park

You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. You will review and reconcile attendance information submitted by parents and child care providers, submits attendance for payment to child care providers and monitor the customer service line and assist customers.

Why work for ChildCareGroup? 

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed. 

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more! 

You are a great fit for the role because you identify with the CCG SPIRIT, our core values: 

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

INCLUSION – Value individual differences

TEAMWORK – Communicate and collaborate to achieve our goals

Position Details 

Responsibilities

• Assist customers via phone, email, and in person in a prompt, courteous and professional manner. Provide technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments. Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.
• Review state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues. Contact parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required. 
• Reconcile attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines. Finalize and confirm attendance information for payment. 
• Research child care provider payment issues and makes necessary documentation in case management and state systems. Provide feedback to other staff on claim entry errors.
• Contact child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues. 
• Assist with special projects and performs other duties as assigned.

Education and Experience

• High School Diploma or GED required--some college preferred
• Ability to handle multiple tasks concurrently and prioritize work
• Excellent communication skills and ability to work effectively with all levels of people
• Proficiency in use of computer, word processing software (Word), and email (Outlook) required
• Ability to work well under pressure and meet deadlines required
• Must be able to function as a team member
• Prompt and regular attendance required
• Unquestioned integrity and commitment to uphold ChildCareGroup’s mission, vision and core values

Travel and Compliance Requirements 

• Must have a valid Texas driver's license
• Driving record must comply with CCG's automobile insurance carrier requirements
• Must have liability insurance coverage and reliable personal transportation 
• Ability to travel locally or out of town as required
• Mileage reimbursement is offered when applicable
• Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits 

• Paid Parental Leave 
• Short Term, Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance 
• Telemedicine at no cost
• 401(k) with a company match 
• Paid Time Off 
• (12) Paid Company Holidays
• And more!