Bilingual Provider Services Representative

Make an Impact as a Bilingual Provider Services Representative 

You will serve as a member of the Child Care Assistance (CCA) Provider Services team and will be responsible for reviewing provider paperwork to determine program eligibility, assisting providers via the provider help line or in person, updating changes, and maintaining any necessary reports for tracking purposes. This position works under the supervision of the Provider Services Supervisor with some demand for independent judgment and action. 

Why work for ChildCareGroup?  

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.  

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!  

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:  

SERVICE – Lead with a servant’s heart 

PROFESSIONALISM – Perform our best every day 

INTEGRITY – Do what is right 

RESPECT – Treat each other the way we wish to be treated 

INCLUSION – Value individual differences 

TEAMWORK – Communicate and collaborate to achieve our goals 

Position Details  

Responsibilities 

• Works with providers as they request to join the CCA program or are requested by the eligible parent. Sends required paperwork to provider and tracks documents to ensure all required items are received. Determines provider eligibility.
• Provides technical assistance via telephone, email, or virtual meeting to the provider on forms, program guidelines, attendance reporting, and payment procedures. 
• Provides customer service via the provider help line; answers calls promptly, provides assistance with CCA requirements, documents information in the state database and internal workflow system as needed, sends requested information to providers. Assists customers who visit the office in person.
• Processes provider paperwork, accurate rate reimbursement, and documentation for providers in the state database and internal workflow system while maintaining a high level of accuracy on data entry. 
• Reviews confidential documents submitted by relative providers to determine proof of relationship and overall eligibility. Handles EIN/Social Security numbers as well as banking information. Ensures that documentation accurately and clearly reflects any activity with the provider. Ensures all confidential information and documentation is kept secure.
• Performs other duties as assigned by Supervisor/Manager.

Education and Experience 

• High school diploma or equivalent required, Associates degree preferred
• One year employment experience in customer service or general office setting required
• Must have demonstrated success working as a member of a team
• Must display excellent written and verbal communication skills and effectively work with the public
• Good organizational skills and proven ability to work under pressure and meet deadlines required
• Must be able to produce documents with little or no grammar and spelling errors
• Computer literacy required (e.g., MS Office suite, Adobe, etc.). 
• Prompt and regular attendance required

Travel and Compliance Requirements  

• Must have a valid Texas driver's license
• Driving record must comply with CCG's automobile insurance carrier requirements
• Must have liability insurance coverage and reliable personal transportation 
• Ability to travel locally or out of town as required
• Mileage reimbursement is offered when applicable
• Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs. 

ChildCareGroup’s Generous Health and Wellness Benefits  

• Paid Parental Leave 
• Short Term, Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance 
• Telemedicine at no cost
• 401(k) with a company match 
• Paid Time Off 
• (12) Paid Company Holidays
• And more!