GENERAL DESCRIPTION :
We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer
education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high-quality child care, increase consumer knowledge and understanding of child care, and provide community education and engagement services. The ideal candidate will be responsible for implementing and tracking strategies, and performance measures to engage and educate consumers of child care and community members by fostering strong relationships, and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics.
SUMMARY OF ESSENTIAL JOB FUNCTIONS :
- Consumer Engagement and Education : Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith based and community-based providers. This
information will encompass Child Care offered during non-traditional hours and emergency situations
Community Outreach : Coordinate, implement, and plan daily / weekly / monthly outreach activities that align with the strategies outlines in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders to raise awareness about the CCR&R program and services statewideRelationship Building : Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness and understanding of high-quality childcare, including fostering effective partnerships and collaboration with various Early Care and Education Statewide and Community Stakeholders acrossArizona
Community-Based Education and Support : Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness and understanding of high-quality Child Care that is Culturally Relevant and Linguistically Appropriate and to connect Consumers to servicesEvent Planning : Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and promote high-quality childcare in ArizonaCommunication : Create and distribute engaging content through various channels, including social media, newsletters, and community forumsFeedback and Continuous Quality Improvement : Utilize consumer evaluation and information systems for gathering feedback from the community to inform program development and improvements, and evaluate performance andservices offered on an individual and program basis
Data Collection : Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, as well as, generate data and reports for individual and program performance Reporting : Track and report on all community engagement activities, outcomes, and feedback to program management and / or program funder. Create, complete, present, and submit reports as assignedAdvocacy : Serve as a representative of the company and program at community events and meetings, advocating for the programs services and the organization’s mission and valuesChild Care Provider Education and Support : Collaborate with Arizona Department of Economic of Security (ADES) tofacilitate access to training, education, resources and support that enables Child Care Providers to deliver high-quality care and continuously improve their practices
Social Media : Collaborate with program leadership and ADES to provide ideas, photos, and support for social mediacontent including Child Care Provider success stories, events, and other relevant content
Marketing : Create marketing materials for dissemination and utilization with established strategic partnerships andcommunity-based education. All materials must be pre-approved by program leadership and / or funder
Technology and Software : Utilize technology and program-specific software to analyze and track performance,program activities, and operations, obtain professional development, and monitor costs.
Other duties as assigned : Complete other duties as assigned by the CCR&R Senior and / or Assistant Program Directors, Program Supervisors, Vice Presidents, and / or CEO / PresidentREQUIREMENTS :
EDUCATION AND BACKGROUND :
Minimum of a High School Diploma or GED required. Bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution, strongly preferred2 years of experience in community engagement, outreach, or a similar role, strongly preferredWork or volunteer experience in childcare and / or early childhood education programs preferredBilingual in English and Spanish; oral, reading and writing ability requiredKNOWLEDGE AND SKILLS :
Effective, strong active listening, public-speaking, oral and written communication skills are requiredDetail-oriented, highly-organized, and excellent time management skills are requiredResourceful and proactive in finding and educating consumers on an array of community resources requiredExcellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web-based software, databases and programs requiredProvide a positive, relationship-based consumer education experience to all consumersKnowledge of childcare state licensing and certification rules and regulatory information and systemsKnowledge of local and state community resources and social service programs throughout ArizonaPrevious database and data entry experience preferred, Salesforce database experienceAbility to multi-task of many different duties and tasks and work in a fast-paced environmentAn ability to acknowledge, respect, and build upon the diversity of families with regard to such factors as race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, as well as, cultural diversity competence and linguistic sensitivity in each service delivery area and statewideLocation : must be able to provide direct service to the designated consumer base in designated service delivery areas and across ArizonaMaintain a functional and safe home working space with adequate internet connection for the job and adhere to C&FR’s remote and virtual meeting policies and proceduresComply with all agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress codeMeet program / department’s performance and productivity standardsAttend required agency and program / department meetingsAdhere to the schedule agreed upon with the supervisorFollow and model C&FR’s core valuesParticipate in Performance Quality Improvement initiativesMust be eligible and able to obtain an Arizona Level one fingerprint card and pass a criminal and child abuse background checkMust have a valid Arizona driver’s license, Arizona vehicle registration, and meet agency and Arizona liability insurance requirements and a clean Motor Vehicle Department ReportConsistent with CDC’s new streamlined guidance, the Safer Federal Workforce determined COVID-19 workplace safety protocols will not vary based on vaccination status or otherwise depend on vaccination information. Due to this determination, requiring, requesting, or collecting vaccination status information is suspended. For current status of the COVID-19 vaccine requirement and / or questions, please contact Human Resources at humanresources@cfraz.org
ABILITY REQUIREMENTS :
Sitting or standing for extended periods of time daily; standing and walking short distances.Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.Ability to use a variety of office equipment and machines as referenced.Normal manual dexterity and eye-hand coordination required.Repeated hand-wrist movement required.The Pay Rate for this position starts at $18.50-$20.35 per hour.Please visit our website here if you would like to complete our online application : https : / / www.taforms.com / 5044583 or submit a copy of your resume here for our hiring managers to review.The nature of the position involves a fast-paced working environment with multitasking of many different duties andtasks. General daily priorities may change at a moment’s notice and the position requires quick response time and
flexibility.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Any offer of employment is contingent upon drug test and fingerprint clearance.
Equal Opportunity Employer :
Child & Family Resources is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because it makes us stronger as a whole. For more information, visit : https : / / www.childfamilyresources.org / edi.
About Child & Family Resources :
At Child & Family Resources, nothing is more important to us than healthy, happy children. We believe that educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team is committed to offering accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona.When you work at Child & Family Resources, you’ll have an opportunity every day to improve the lives of those around you. The teams at our offices throughout Arizona are made up of diverse individuals that reflect their community and are dedicated to helping others. Whether you’re looking for part-time employment or a full-time position, find your home with us. You can make a difference!
Salary : $19 - $20
