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Family Visitation Team Leader

Child & Family Services of Erie County
Buffalo, NY Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

The Family Visitation Team Leader oversees and implements a coached family visitation program for parents that are seeking reunification with their child[ren] that have been placed in the care / custody of other family members / caregivers. Through the visit process, parents work to develop appropriate parenting skills and healthy relationships with their child[ren]. This position directly supervises up to two Family Visitation Coaches and any interns assigned to the program. The Family Visitation Team Leader carries an adjusted caseload that reflects referral volume and the additional responsibilities of this position.

Major Responsibilities / Activities :

  • Provide ongoing training, support and direct supervision to the Family Visitation Coaches to include :

Shadowing you in the performance of all activities associated with an assigned case.

  • Observing staff perform all activities associated with their first assigned case[s] to help them move confidently from training to implementing their job duties.
  • Provide training on required procedures, documentation, timelines, communication and case management systems.
  • Facilitate initial meetings with parents to explain visit coaching, establish visit schedule, identify child[ren]’s needs and develop a preliminary visit plan.
  • Supervise visits to ensure safety and well-being of children and to ensure that children’s needs are the primary focus of each visit.
  • Meet with parents after each visit to review visit plan and rehearse as needed; meet with parents after each visit to review and develop plans for the next visit.
  • Use coaching, modeling, praising / cheering, rehearsal, and focusing on strengths to assist the parent in recognizing and meeting the needs of their children.
  • Provide coaching and support to improve relationships between parents and kinship caregivers.
  • Frequently provide transportation of children to visits.
  • Ensure the timely completion of progress notes in the electronic case record following each visit
  • Attend court proceedings as needed, and complete reports for the referral source.
  • Oversee scheduling of visitation rooms and ensure that rooms are maintained in a clean and tidy manner.
  • Maintain positive working relationships with parents, family resources, children, program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers.
  • Maintain a caseload of 5-7 families.
  • Prepare, complete and submit required reports and statistical data on client population in a timely manner.
  • Minimum Requirements :

  • Minimum of bachelor’s degree in social work or related field.
  • Two (2) years of experience in child welfare or related field. Direct experience in foster care and / or parenting education is preferred.
  • Well-developed interpersonal and communication skills.
  • Ability to accept feedback and directives from program management and agency leadership.
  • Be a highly organized, motivated, self-starter.
  • Possess strong computer / technology skills, attention to details, and organization.
  • Proficient in verbal and written communication and has a calm, compassionate demeanor in person and on virtual platforms and telephone.
  • Demonstrated commitment to a team atmosphere and willingness to roll up their sleeves to assist others.
  • Available to regularly work evening and weekend hours to meet the scheduling needs of families referred to the program.
  • Other Duties

  • Participate in and / or assist with various task forces, staff meetings, and committees.
  • Providing leadership in professionalism including work attitude, flexibility, attendance, timeliness to work, language and dres.s
  • Demonstrate skills in problem solving and conflict resolution.
  • Model and practice sensitivity, fairness and acceptance of diversity in all interpersonal interactions.
  • Participate in program Quality Improvement process.
  • Other duties as assigned.
  • Competitive Pay Rate- $27.44 per hour

    C FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment

  • Paid Time Off (PTO), paid holidays and bereavement time
  • Employer Paid Life Insurance
  • Medical insurance options
  • Dental insurance options
  • Vision insurance options
  • Wellness Program and Incentives
  • Health Savings Account (HSA)
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care FSA
  • Employee Referral Bonus
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
  • 403(b) Right Away and Employer-Contributions (1000 hours each year)
  • Diversity Statement :

    Within our agency and in the communities that we serve, C FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

    Child and Family Services is an Equal Opportunity Employer :

    Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

    Salary : $27

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