Crisis Hotline Responder

Job Description

Job Description

Crisis Hotline Responder

Our Mission

The mission of Child Focus is to join with communities in improving the quality of life for children, families and adults. Child Focus is a leader in the industries of early childhood and behavioral health by creating responsive and innovative programs in collaboration with individuals, families, community agencies and institutions. Our early care and education, prevention and treatment programs improve coping mechanisms, provide support, promote school readiness and success and encourage growth and self-sufficiency for the children, families and adults in our community.

Current Operations

Today, Child Focus directly serves over 20,000 children, families and adults annually. A private, non-profit 501(c)(3) agency, its 360 staff and 1,137 volunteers help provide a broad range of early learning, mental health, school and community services. With over forty years of experience in the community, an agency budget of $20 million dollars and serving 22 counties last year, our spectrum of services includes outpatient individual, family and group therapy, diagnostic testing, psychiatric services, day treatment, mental health prevention and treatment services in preschools and schools, mobile crisis, management of a county-wide 24-hour crisis hotline (528-SAVE), parent support, Head Start for children ages prenatal to kindergarten, before and after school programs for K-5, community programs and professional training.

Child Focus provides these services in over 140 schools and preschools, pediatric offices, juvenile courts, jail, Job and Family Services, Developmental Disabilities, other community locations and in hundreds of homes in southern Ohio communities including Clermont, Brown, Hamilton, Butler, Adams, Highland and Warren counties. In addition to serving the Greater Cincinnati area, Child Focus provides community consultation, programs and trainings, including school violence, child abuse and suicide prevention and trauma-informed care, reach regional and international markets.

Location :

4633 Aicholtz Rd, Cincinnati, OH 45244 (Must be in Area)

Hours :

28-40 hours per week (Evenings and Weekends)

Degree Required :

Bachelor’s degree with 2 years of mental health experience

Degree Preferred :

Master’s or Bachelor’s in Social Work, Counseling, Psychology

License Required : LSW, LPC

License Preferred : LISW, LPCC, or IMFT

About Child Focus

At Child Focus, we prioritize early identification and treatment of mental health issues to promote healthy relationships and improve behavioral and emotional functioning for children and families. Join us in making a difference in our community.

Job Description

Our Crisis Hotline Responder provides vital support to individuals experiencing mental health crises in Clermont and Brown Counties. This role is based at our office in Mt. Carmel, Ohio, with potential for remote work after probationary period. Responsibilities include managing crisis calls, conducting lethality assessments, providing referrals, and ensuring effective crisis management.

Essential Responsibilities

• Employ active listening techniques to de-escalate callers experiencing mental health concerns.
• Provide immediate crisis management and stabilization support, including suicide risk assessment.
• Collaborate within a team to deliver crisis interventions to adults, children, and families.
• Participate in ongoing trainings to enhance professional skills and support program development.
• Facilitate linkages to essential services and community resources.
• Maintain accurate client records and comply with Ohio law and Child Focus procedures.
• Collect data and complete reporting required for 988 implementation.

Salary and Benefits

Medical, vision, dental insurance and EAP program.

Child Focus Offers

Great Work Life Balance :

Supported with flexible work schedules.

Growth and Advancement Opportunities :

Commitment to promoting from within.

Personal and Professional Value :

High engagement in supporting children, families, and adults.

Professional Development :

Free continuing education and clinical supervision.

Competitive Compensation :

Sign-on and referral bonuses, mid-year, and annual performance bonuses.

Join our team at Child Focus and play a crucial role in providing immediate support and guidance to individuals in crisis. Make a difference with us!