What are the responsibilities and job description for the Customer Service Representative position at Child Guidance Resource?
The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces with employees, management, and clients. This position travels between the Havertown and South Philadelphia office locations.
Some responsibilities include:
- Review, assign, and process Internal and External Release of Information (ROI) requests.
- Maintain the storage and movement of both open and closed paper client records.
- Reception activities including incoming & reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution.
- Outreach to clients on waitlist or high risk clients who have missed appointments. Documenting outreach in client Electronic Health Record (EHR).
- Enter referrals/client program enrollments.
- Complete discharge process for paper client records and for mailing clinical discharge summary to client/legal guardian.
- Upload Authorization Packet to managed care organizations (MCO).
- Complete and disseminate of Reports (ROI's/Access Standards/Etc.).
Who is CGRC? CGRC is a premier behavioral health provider that embraces our employees as partners in our organization’s strategic plan.
What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care.
At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization.
We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.
APPLY NOW TO JOIN OUR TEAM!
Child Guidance Resource Centers is an Equal Opportunity Employer
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