Case Manager, Resource Assistance (Bilingual)

The Resource Navigation Case Manager provides referrals and assistance in navigating available community services and parent education as a means of prevention and self-sufficiency. This position provides support services to high-risk families referred to us by Sonoma County’s Family Youth & Children Services. They also oversee the weekly distribution of diapers through the CPI Diaper Project and assist families with other concrete supports/basic needs.

Hours: 40 hours per week. Must be available to work evenings and weekends as assigned.

CPI is committed to a diverse, inclusive and equitable work environment. Our staff represent our community and persons with lived experience in the areas in which we serve. Our goal is to employ a workforce that supports racial equity, values differences, and celebrates unique perspectives. Everyone is welcome at CPI.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required:

• At least one year of experience working or volunteering in a human services position working with vulnerable populations.
• Communications: express ideas clearly, concisely and effectively, both verbally and in writing. Practice reflective listening skills.
• Knowledge and experience in working with diverse populations, utilizing culturally competent, strength-based strategies.
• Positively represents CPI to clients, employees, and other community providers.
• Patience and tolerance in meeting families at their current developmental stage.
• Organized, accountable.
• Basic computer skills required.
• Spanish/English Bilingual.

Desired:

• Knowledge/experience with domestic violence; parenting issues, child development and family resources.
• Knowledge and experience providing trauma-informed care.
• Bachelor’s degree or higher in a human services field is strongly preferred.
• Experience with case consultations preferred.
• Self-care skills.
• Comfortable working with limited resources.
• Motivational interviewing skills.
• Prior knowledge of local community resources.

ESSENTIAL FUNCTIONS:

• Provide basic needs assistance to families including, but not limited to, organizational skills, accessing community support systems and resources, increasing client skills in income and employment areas, and increasing client knowledge of health and nutrition information.
• Effectively assess available resources.
• Accept and review new incoming referrals from Family Youth & Children Services and engage clients in Resource Navigation services.
• Provide assistance, education, and skill-building to assigned clients.
• Make supportive referrals/warm handoffs for services such as housing, employment, financial (long and short term), domestic violence, childcare, sobriety, basic needs.
• Work from a strength-based approach, develop a case plan with clients.
• Track and monitor client progress and plans.
• Act as a mandated reporter of child abuse or neglect.
• Use of your own vehicle to travel to meet with families in person in their homes or in the community.
• Maintain a flexible work schedule to meet families’ needs.
• Conduct strength and needs assessments.
• Complete required documentation for Sonoma County Family Youth & Children (FY&C).
• Carry a caseload of 14-20 cases.
• Collaborate with service providers, community resources/agencies/providers, and families.
• Staff the Diaper Project pickup hours at least two Saturdays per month. Ensure accurate data collection for clients served.
• Monitor email/phone communications with Diaper Project clients and send email notifications to clients weekly.
• Communicate with clients in Spanish or English.

PHYSICAL REQUIREMENTS:

• Ability to lift 25 lbs (supplies)
• Prolonged sitting and working on a computer and telephone.

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Child Parent Institute, nor does it in any way alter the at-will employment relationship that exists between employees and Child Parent Institute. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description. CPI is an equal opportunity employer.