What are the responsibilities and job description for the Bilingual Customer Service Specialist - Dallas Pegasus Park position at ChildCareGroup?
Job Description
Job Description
Make an Impact as a Bilingual Customer Service Specialist
You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding ChildCareGroup’s services.
Why work for ChildCareGroup?
Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!
You are a great fit for the role because you identify with the CCG SPIRIT, our core values :
SERVICE – Lead with a servant’s heart
PROFESSIONALISM – Perform our best every day
INTEGRITY – Do what is right
RESPECT – Treat each other the way we wish to be treated
INCLUSION – Value individual differences
TEAMWORK – Communicate and collaborate to achieve our goals
Position Details
Responsibilities
- Shift : Monday - Friday, 8 : 30AM - 5 : 30PM
- Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
- Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
- Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
- Provides client service through education and offers solutions.
- Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
- Educates new clients entering the program.
- Offers solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore.
- Performs other duties as assigned and will provide back up support to other specialists
- Assists with special projects and performs other duties as assigned.
Education and Experience
Travel and Compliance Requirements
ChildCareGroup’s Generous Health and Wellness Benefits
ChildCareGroup is an equal opportunity employer / program. Auxiliary aids and services are available upon request to individuals with disabilities.
