What are the responsibilities and job description for the Bilingual Provider Services Representative position at ChildCareGroup?

Job Description

Make an Impact as a Bilingual Provider Services Representative

You will serve as a member of the Child Care Assistance (CCA) Provider Services team and will be responsible for reviewing provider paperwork to determine program eligibility, assisting providers via the provider help line or in person, updating changes, and maintaining any necessary reports for tracking purposes. This position works under the supervision of the Provider Services Supervisor with some demand for independent judgment and action.

Why work for ChildCareGroup?

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values :

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

INCLUSION – Value individual differences

TEAMWORK – Communicate and collaborate to achieve our goals

Position Details

Responsibilities

Works with providers as they request to join the CCA program or are requested by the eligible parent. Sends required paperwork to provider and tracks documents to ensure all required items are received. Determines provider eligibility.
Provides technical assistance via telephone, email, or virtual meeting to the provider on forms, program guidelines, attendance reporting, and payment procedures.
Provides customer service via the provider help line; answers calls promptly, provides assistance with CCA requirements, documents information in the state database and internal workflow system as needed, sends requested information to providers. Assists customers who visit the office in person.
Processes provider paperwork, accurate rate reimbursement, and documentation for providers in the state database and internal workflow system while maintaining a high level of accuracy on data entry.
Reviews confidential documents submitted by relative providers to determine proof of relationship and overall eligibility. Handles EIN / Social Security numbers as well as banking information. Ensures that documentation accurately and clearly reflects any activity with the provider. Ensures all confidential information and documentation is kept secure.
Performs other duties as assigned by Supervisor / Manager.

Education and Experience

High school diploma or equivalent required, Associates degree preferred

One year employment experience in customer service or general office setting required

Must have demonstrated success working as a member of a team

Must display excellent written and verbal communication skills and effectively work with the public

Good organizational skills and proven ability to work under pressure and meet deadlines required

Must be able to produce documents with little or no grammar and spelling errors

Computer literacy required (e.g., MS Office suite, Adobe, etc.).

Prompt and regular attendance required

Travel and Compliance Requirements

Must have a valid Texas driver's license

Driving record must comply with CCG's automobile insurance carrier requirements

Must have liability insurance coverage and reliable personal transportation

Ability to travel locally or out of town as required

Mileage reimbursement is offered when applicable

Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs.

ChildCareGroup’s Generous Health and Wellness Benefits

Paid Parental Leave

Short Term, Long Term Disability and Basic Life Insurance at no cost

Medical, Dental and Vision Insurance

Telemedicine at no cost

401(k) with a company match

Paid Time Off

12) Paid Company Holidays

And more!

ChildCareGroup is an equal opportunity employer / program. Auxiliary aids and services are available upon request to individuals with disabilities.

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