What are the responsibilities and job description for the System Support Manager position at Children s Advocacy Centers of Texas?
Job Description
Job Description
Children’s Advocacy Centers™ of Texas, Inc.
Position Description
System Support Manager
Reports To : Chief Operations Officer
Exempt Status : Salaried, Exempt
Commitment Type : Full-Time, On-Going
Work Environment : Hybrid, 3 days a week in the office required
Base of Operations : 1501 W Anderson Lane, Building B-1, Austin, Texas 78757
PHILOSOPHY
Since 1995, Children’s Advocacy Centers of Texas (CACTX) has led efforts to effectuate change, empower communities, and make the safety of children a top priority in Texas. CACTX and our network of children’s advocacy centers (CACs) have helped over one million children and their families impacted by abuse and crime achieve safety, justice, and healing.
Our dual approach—responding to crimes against children and preventing child sexual abuse—safeguards childhood, building a future in which Texas children can thrive and reach their full potential.
Description
Under the supervision of the Chief Operations Officer, the System Support Manager is responsible for the management and administration of the statewide case management system, and other connected systems, that are used by the 70 Children’s Advocacy Centers across the state to track and report on case data and client services. The System Support Manager supervises the System Support Specialist and works closely with various CACTX team members and vendors to provide strategic planning, administrative oversight, technical support, and system enhancements related to the case management system and the statewide reports that depend on data collected within the system.
Essential Job Functions :
Statewide Case Management System :
- Oversees, manages, strategizes, and executes tasks and plans related to the strategic goals of the statewide case management system.
- Responsible for the statewide case management system that is utilized by the 70 CACs and the 1400 users.
- Administration of the system : Serves as the lead system administrator identifying, triaging, executing, and implementing needed changes and providing oversight of the user interface.
- Development of the system : Leads requirement gathering activities, defines and develops project scope, manages project timelines and deliverables, and coordinates testing and implementation of new functionality within the system.
- User Support : Responsible for overall user support including oversight of the ticket system and email inbox and communication to users. Serves as Tier 2 / Advanced support for users for system technical support and assistance.
- Training : Creates, maintains, and delivers written, recorded, and live training for users.
- Reports : Serves as a primary point of contact for statewide reports and other organizational reports for technical assistance.
Supports the building, validation, and aggregation of related reports.
Strategic Data Planning :
QUALIFICATIONS :
A Bachelor’s degree is preferred with 3 or more years of experience using / supporting systems (CRM, ERP, case management). Years of relevant experience may be substituted for formal education.
CACTX is an equal opportunity employer. All applications will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender, identity, national origin, veteran, or disability status.