Case Aide (SBC)

Bronx Family Services Center (958 East 176th St)

$40,000 - $48,000

Position Summary: Solution Based Casework (SBC) Case Aides provide culturally competent case management and advocacy to families in the Solution Based Casework (SBC) Program in compliance with ACS policies and procedures.

The SBC Case Aide is part of a clinical team that comprises of an SBC Program Director, SBC Supervisor, and up to 4 Case Planners. The Case Aide’s duties are performed in support of, as well as in coordination and collaboration with the SBC Case Planners and Supervisors. The primary duties of the case aide are to assist and support the case planners in collecting critical information, such as educational and medical, and linking families to appropriate community resources. Based on Case Planners’ assessments, the case aide will provide families with concrete case management support and advocacy services to address families’ need for support in areas such as PA, housing, DOE, and referrals for community-based services such as parenting classes, mental health services, job readiness programs, after school activities, summer camps, and other pro-social activities, etc. When required, the case planner role in some cases may be transferred from the previously assigned SBC Case Planner to the Case Aide.  In these instances, the clinical/evidence-based treatment ends and the Case Aide becomes the program staff primarily responsible for ensuring compliance with ACS and OCFS child welfare mandates on the assigned cases.  

Essential Duties:

General responsibilities for the position of Solution Based Casework Case Aide will be to support the work of the Case Planners by assisting families with concrete needs and services, educational advocacy, and referrals to support services to alleviate barriers to their participation in treatment.  Tasks of the SBC Case Aide include, but are not limited to:

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Assist with concrete case management tasks, e.g. rent arrears, utility shut off, furniture assistance.
• Perform system updates on PROMIS and CONNX.
• Assist with Intake tasks, set up intake packets, and open and close case records.
• Monitor school attendance and obtain school records.
• Request medical records for all minor children.
• Assist with maintenance of case records for Solution Based Casework Program Unit.
• Conduct “Safe Sleep” assessments of infants as well as well as ongoing safety and risk assessments of younger children in the home as needed.
• Assist with FTCs (Family Team Conferences) by helping clients get to and from the conferences and sending out letters to the families.
• In instances when Case aides are assigned a case planner role on cases, Case aides perform child welfare tasks as described above on the assigned cases as well as conduct home visits, complete FASPs, and/or Plan Amendments when required.
• Conduct assessment of financial resources for families as needed.
• Research and Identify appropriate community-based services to support families, e.g. mental health programs, DV programs, pro-social activities for adolescents, etc. 
• Accompany clients to entitlement appointments such as HRA/Public Assistance.
• Make referrals/appointments to agencies/collaterals needed.
• Complete all required child welfare documentation such as progress notes, assessment forms, etc. for concrete casework performed.
• Assist with coverage of the front desk when AA is out or additional coverage is needed.
• Answering the telephone, screening and directing calls while covering the front desk.
• Gathering resources for clients (e.g.-camps, vocational/alternative school settings, housing info, recreational activities, etc.)
• Collect Safe Mothers, Safe Children (SMSC) screening forms, Domestic Violence (DV) screening forms, and Health Connections (HC) screening forms, and make referrals to Health Connections, SMSC, and Family Wellness if appropriate.
• Attend all trainings necessary to perform the above tasks.
• Perform other duties as assigned.

Minimum Qualifications:

• Associate’s degree required. Bachelor’s degree in social work or a related field preferred.
• Minimum one year of related experience working with children, adolescents, and/or families preferably in a child welfare, juvenile justice, or mental health settings.
• Spanish speaking preferred.

Key Competencies:

• Ability and willingness to work with families and teens in the home, school, and other appropriate settings in the community.
• Ability to work flexible hours including evenings and some weekends as needed.
• Ability to work independently, as well as contribute to a team.
• Very good interpersonal/communication skills, including the ability to write well and complete documentation in a timely manner. 
• Computer literate.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team.  This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes.  The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.