What are the responsibilities and job description for the Level 1 - Tech Field Support position at Children's Aid?
Executive Headquarters (117 West 124th St)
Are you the right candidate for this opportunity Make sure to read the full description below.
20 - $25 / hour
Position Summary :
We are seeking a dedicated and detail-oriented Level 1 Technician to join our IT team. The successful candidate will be responsible for providing technical support to over 40 field offices throughout the 5 boroughs of Manhattan and will be stationed at our headquarters at least two days a week to manage new user device pickups, existing user device swap appointments, and remote support appointments.
Essential Duties :
- Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
- Provide on-site technical support to 40 field offices throughout the 5 boroughs of Manhattan, addressing hardware, software, and network issues. Includes troubleshooting of Cisco switches, firewalls, VoIP phones, internet circuits from multiple ISPs as well as desktops, laptops, smartboards, printers and other devices.
- Handle new user device pickups and existing user device swap appointments at headquarters.
- Conduct remote support appointments to troubleshoot and resolve technical issues.
- Assist users with setup, configuration, and troubleshooting of devices and applications.
- Maintain accurate records of support requests, resolutions, and device inventory.
- Work closely with other IT team members to ensure seamless support and service delivery.
- Provide basic training to users on device usage and best practices.
- Perform other duties as assigned.
Minimum Qualifications :
Key Competencies :
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Salary : $20 - $25
