Bilingual (Spanish), Office Coordinator

The “Bilingual (Spanish) Office Coordinator” position is a skilled service work that heavily revolves around customer service. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

Duties and Responsibilities:

• Receive and process emergency and non-emergency requests for ambulance transportation from hospitals, care providers, nursing facilities, etc., efficiently to ensure an appropriate and timely response.
• Schedule ambulance transports using a computer-aided dispatch system.
• Prioritize calls according to urgency and importance.
• Monitor radio communications for updates on vehicle status and use proper radio etiquette.
• Utilize dispatch software, maps, and tracking systems to dispatch appropriate vehicles and provide directions.
• Independently initiate action consistent with existing policies and procedures, based on observed situations, and utilize sound judgment.
• Anticipate and identify problems, taking initiative to prevent or correct them.
• Answer phones for authorization appointment scheduling, answer questions, take messages, and forward calls as applicable.
• Communicate with facilities to obtain face sheets, medical necessity (PCS), or other clinical information required/missing for non-emergent runs.
• Communicate with patients, facilities, case managers, etc., regarding required documentation before scheduling transports/appointments.
• Upload and work on applicable non-emergent runs from the prior and current day.
• Verify patient insurance to ensure coverage of requested appointments/prescheduled services, recognizing and identifying patient insurances and applicable coverage limits.
• Clearly and effectively note accounts regarding attached sub-docs, PCS (if required), insurance located, and PAN requirements.
• Update demographics such as name, DOB, and appropriate insurances as necessary in the system.
• Submit authorization as required, ensuring all applicable codes, information, and sub-docs are submitted to the appropriate payer.

Requirements:

• High School Diploma or GED from a U.S. accredited school
• Bilingual (Spanish)(REQUIRED)
• Customer Service experience
• Ability to handle confidential and sensitive information in a discreet manner
• Proficiency with computer and related software, i.e. Word and Excel
• Excellent written and verbal communication skills are a MUST (correspondence, reports and assist in the processing of documents as required)
• Ability to answer telephone calls, resolve issues, provide information, and multitask
• Critical thinking skills and decisive judgement within a group setting are imperative
• Ability to sit for long periods of time.
• Proficient in all forms of the English language
• Be a U.S. Citizen or eligible to work and reside in the U.S.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Spring, TX 77379: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20