What are the responsibilities and job description for the Call Center Agent position at Children's Happy Teeth & Happy Braces?
Now Hiring: Call Center Agent
Location: La Mirada, CA
Company: Children's Happy Teeth & Happy Braces
Employment Type: Full-Time
Join Our Growing Team and Make a Difference!
At Children's Happy Teeth and Happy Braces, we're passionate about providing top-notch dental care in a fun and friendly environment. We're looking for a Call Center Agent to play a key role in optimizing patient scheduling and ensuring a seamless experience for our patients. If you're detail-oriented, love connecting with people, and thrive in a fast-paced environment — we want to meet you!
What You'll Do:
✅ Appointment Confirmation & Scheduling:
- Audit daily schedules and verify upcoming appointments.
- Place courtesy calls to confirm appointments and follow up on missed visits.
✅ Patient Outreach & Retention:
- Proactively contact patients past due for dental visits.
- Reschedule missed appointments
✅ Administrative & Customer Service:
- Accurately document all patient interactions and scheduled appointments.
- Address patient questions, resolve scheduling conflicts, and maintain a positive experience.
What We're Looking For:
- Strong communication skills with a friendly and professional phone presence.
- Minimum 1 year of customer service experience (call center experience is a plus!).
- Spanish-speaking ability is highly preferred.
- Excellent organizational skills to manage high call volumes.
Why Join Us?
Competitive pay and growth opportunities.
Be part of a team that positively impacts children's dental health.
Friendly, supportive, and collaborative work environment.
Ongoing training and professional development.
Ready to Make Smiles Happen?
If you're excited to join a team where your work truly makes a difference, apply now! We can't wait to meet you!
For more info check out our website: https://childrenshappyteeth.com/
