What are the responsibilities and job description for the Telephone Triage Nurse position at Children's Health Services?
As an Pediatric Triage Phone Nurse, you will be essential in delivering high-quality patient care in a Pediatric setting. You will utilize your core skills in pediatric nursing, multi-tasking, and effective communication to efficiently manage patient inquiries and requests.
Join our team and make a impact on the health and well-being of children in our community!
Job Duties and Responsibilities:
- Manage high volume of patient calls and receive voicemails form patients by phone and online portal, documenting call transcripts and returning patient calls within required timeframe.
- Assess and evaluate patients' symptoms by phone and determine the urgency of their care.
- Answer questions, provide health education, and recommend the best course of action for the patient.
- Direct patients to the most appropriate form of care, such as an office visit or emergency treatment.
- Collaborate with Providers in-office and electronically to report patient symptoms, identify treatment plan, and follow-up plans.
- Use Online systems to communicate with patients and access their health information to include but not limited to referrals, prior authorizations, etc.
Qualifications:
- Registered Nurse (RN) license required; experience in pediatrics required.
- Strong understanding of medication administration protocols.
- Knowledge of infectious disease care practices is highly desirable.
- Proficient in patient assessment techniques and critical thinking skills.
- Ability to work collaboratively within a multidisciplinary team while maintaining a compassionate approach to patient care.
- Excellent communication skills, both verbal and written, with the ability to educate patients effectively.
Join our team as a Triage Nurse and make a meaningful impact on the lives of our patients while advancing your career in a supportive healthcare environment.
Job Types: Full-time, Part-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Pediatrics
Schedule:
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $30