Physician Services Associate

Job Title & Specialty Area : Physician Services AssociateDepartment : Network OutreachLocation : Children's Health Dallas (Trinity Towers)Shift : Full-time Monday through Friday 8 : 00 am to 5 : 00 pmJob Type : RemoteWhy Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.Summary : Responsible for serving as a process and workflow expert who will work across the hospital to improve workflows and processes that directly impact private physicians. Works on recurring, systemic, and formal Process Improvement projects that will enable Children's to provide better service to physicians and thus improve physician satisfaction and increase business for Children's.Responsibilities :

• Improve and manage workflows and processes for Nurse Referral Coordinators, Physician Referral Coordinators, and Physician Access Center. Note : these positions are in Physician Relations but are shared and sometimes co-managed by other departments. Part of this work includes developing, managing, and constantly updating work flows through out hospital for incoming calls from physicians that require interface with all service lines and inpatient areas in order to lead to a successful resolution.
• Handle issues that are escalated and / or become recurring issues by working with various departments. This person will create immediate solutions and also work to develop and institutionalize changes to prevent problems from happening again. Track issues and resolutions, report trends and recommend root cause resolution.
• Represent Physician Relations and the needs of the private physician in hospital wide, formal, process improvement projects. This work will result in systemic changes that benefit Children's and the private physicians.
• Success in this job requires a high level of knowledge about the inner workings of the hospital. This person must continually spend time learning and understanding the hospital, its service lines, and its processes. This person will focus on learning the workflows and departments that directly affect a private physician's access, ease of use / customer service, and information on patients. Gather information, build relationships to make issue resolution and systemic change possible.
• Perform other duties and special projects as assigned. How You'll Be Successful : WORK EXPERIENCE
• At least 5 years Job related experience Required
• At least 7 years Job related experience Preferred
• At least 7 years' Experience in issue escalation, problem solving PreferredEDUCATION
• High school diploma or equivalent Required
• Four-year Bachelor's degree or equivalent experience PreferredLICENSES AND CERTIFICATIONS
• NoneA Place Where You BelongWe put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.Holistic Benefits - How We'll Care for You :
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.