What are the responsibilities and job description for the Facilities System Administrator position at Children's Healthcare of Atlanta?

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Work Shift

Work Day(s)

Monday-Friday

Shift Start Time

7 : 30 AM

Shift End Time

4 : 00 PM

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture : People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

A highly skilled and motivated Platform Administrator. The Nuvolo Platform Administrator will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful maintenance and utilization of Nuvolo's platform. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Experience

5 years of experience as a platform or system administrator with emphasis in Computerized Maintenance Management System. 5 Years in a highly regulated environment like Healthcare, Nuclear, Clean room manufacturing preferred
Experience working with Maintenance, Healthcare Technology Management, or similar teams

Preferred Qualifications

Bachelor's degree in computer science, Engineering, or similar field

Experience with Nuvolo or Service Now platforms

Program compliance with Federal and State regulations and The Joint Commission standards

Education

A High School diploma

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Strong technical background and understanding of software and hardware systems

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders

Proven ability to effectively manage multiple customers and projects simultaneously

Strong problem-solving skills and ability to think analytically and creatively

Self-motivated and proactive, with a strong sense of accountability and ownership

Ability to thrive in a fast-paced and dynamic environment

Experience with ServiceNow or a ServiceNow Certified Systems Administrator

Ability to code in JavaScript

Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio)

Job Responsibilities

Manage and maintain the Nuvolo application within the ServiceNow platform.

Perform Nuvolo promotions within the different environments and coordinate closely with the internal ServiceNow team.

Maintain users, groups, roles, departments etc. along with the any other platform specific configuration changes.

Serve as the main point of contact for internal customers using the Nuvolo application and develop and maintain cross-functional relationships.

Act as an advisor to business stakeholders on Nuvolo and ServiceNow best practices.

Understand technical requirements and objectives and recommend solutions.

Serve as the single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration review and project related requirements.

Collaborate with cross-functional teams to ensure smooth implementation and integration of Nuvolo's products and services. Liaise directly with Nuvolo for escalated issues and support.

Assist with developing minor enhancements to enable the customer experience as needed.

Maintain test scripts and support testing during platform and application upgrades.

Ensure overall platform and change management best practices are followed.

Establish and facilitate ongoing governance committee to ensure alignment across all stakeholders on priorities.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1571 Northeast Expy NE

Job Family

Engineering / Facility Mgmt

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