Respite Program Supervisor

Job Summary:  Under the direction of the Program Manager, the Respite Care Supervisor is responsible for supervising staff, coordinating activities and serving as the point of contact for clients regarding the respite program. This position’s primary duty is to ensure high quality respite care is provided to the children and families served. Monitors quality documentation of services provided. Participates in the organization’s continuous quality improvement efforts.

Essential Functions: 

1.    Assuming responsibility in coordinating care to respite clients by supervising respite care staff and coordinating care with respite client families and Family Navigators.

2.    Interviewing, hiring, orienting and supervising respite care staff.

3.    Providing on-going feedback and evaluation to respite staff members.

4.    Working with staff members and clients to resolve issues that may arise regarding care.

5.    Coordinating care plans for new and existing clients.

6.    Conducting initial phone or in-person contact with new clients.

7.    Preparing initial paperwork and explaining respite services to the client’s family.

8.    Providing on-going support to the client’s family and changing care plans as needed.

9.    Conducting supervisory visits with clients and caregivers to insure superior quality care is being given to clients.

10.  Working with management to develop processes, procedures, and documentation for the respite services program.

11.  Scheduling to make sure that clients and caregivers are fully staffed.

12.  Receiving and responding promptly to urgent messages in the evenings and on weekends regarding visit changes from families or respite care staff.

13.  Adhere to all policies and procedures of the Caregiver Support Services.

14.  Works within the philosophy and function of Children’s Home Network.

15.  Performs other duties as assigned***

***THESE ESSENTIAL JOB FUNCTIONS ARE NOT TO BE CONSTRUED AS A COMPLETE STATEMENT OF ALL DUTIES PERFORMED.  EMPLOYEES WILL BE REQUIRED TO PERFORM OTHER JOB RELATED MARGINAL DUTIES AS REQUIRED.***

MINIMUM QUALIFICATION REQUIREMENTS:

Education and Experience:

·         Bachelor’s degree preferred in Social Work or Human Services related field from an accredited university. Prior supervisory experience preferred. 

·         Experienced professional working with children and families.

Licenses & Certifications:

·         Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense of license suspension.  

·         Must possess means of providing job related transportation and show proof of required insurance.  Must be insurable under CHN’s current auto insurance policy.

·         Must be able to work flexible hours, including evenings and weekends.  

·         Must successfully complete and maintain FDLE clearance, Federal background and state criminal background checks, and sexual predator screening.

COMPETENCIES & PROFESSIONAL DEVELOPMENT:

Annual Training Requirements: 

·         The following training topics are required annually: Sexual Harassment, Blood borne Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA–related training, Crisis Prevention, DCF Services to Deaf and Hard of Hearing Modules 1-3, DCF Security Awareness and other Programmatic Trainings.

Knowledge Skills and Abilities:

·         Ability to communicate effectively, verbally and in writing.  

·         Ability to establish effective working relationships with families, coworkers, supervisors, and other individuals. 

·         Possess effective interpersonal skills.

·         Knowledge of agency’s organizational structure, standard operating procedures, and policies.

·         Knowledge of child abuse or neglect reporting procedures and methods.

·         Knowledge of infant and child development inclusive of developmentally appropriate strategies.

·         Knowledge of intervention and behavior management methods, strategies, and techniques.

·         Knowledge of quality documentation as required by agency standards, rules, and regulations.

·         Ability to work as a multi-disciplinary team member in a positive productive manner.

Essential Physical Skills:

·         Visual: ability to safely operate a motor vehicle, read printed materials, and make observations of physical facilities.

·         Hearing: ability to understand and comprehend spoken dialogue in individual and group settings.

·         Ability to speak clearly and effectively.

·         Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Environmental Conditions:

·         Works within an office environment, home office, family’s home, or within the community.

·         High level of emotional discussions, requiring self-awareness and understanding of professional boundaries.