SUPPORT SERVICES COORDINATOR - FT (49689)

Description

Summary

The Foster Care to Permanency (FC2P) Support Services Coordinator is responsible for the management of family foster care and adoption case records and administrative support for Foster Care to Permanency staff. These duties include the coordination of client records, data systems, and workflow. We are looking for a full-time Coordinator to work in the Raleigh office between the hours of 8:30 am and 5:00 pm, Monday through Friday.

Primary Job Functions

Duties

• Process all foster care/adoption applications for assigned Hub(s) and obtain assignments from Supervisors; data entry information into Apricot and/or Binti
• Perform Criminal Records checks for all new applications and upload into Binti database; confirm information provided to obtain Adam Walsh Child Abuse/Neglect checks and Out of State CRCs; follow-up to make sure these documents are obtained; data entry/scan/upload information into Binti
• Assignment of Specialist letters to applicants; update information in database system(s)
• Process approved foster care licenses, data entry/scan/upload to Apricot and/or Binti, with notification to assigned Specialist
• Managing family client records for Foster Care to Permanency including new case set up and follow-up on missing items
• Processing and filing of all case documentation for services provided to clients
• Submit family referrals matched with specific children and recording in Apricot and/or Binti
• Submitting RILs and fingerprints to State office for approval and subsequent coordination/follow-up; data entry/scan/upload to Binti
• Prepare foster care service contracts for children in care and follow-up with DSS for those contracts not received; scan/upload to Binti and/or Apricot
• Processing of foster care licensing packets and adoptive pre-placement assessment packets and verification of required documentation; data entry into Apricot and/or Binti
• Submitting approval letters to families upon receipt of licensure from State
• Compiling client records according to the procedures required to comply with guidelines for accreditation, licensure, local area mental health entities, or other appropriate funding sources
• Assist with office and building maintenance including, but not limited to, ordering office supplies, assisting with mail, office equipment, facility maintenance reports, and coordination of room use/ reservations.
• Assist with CHS events related to foster care to permanency services as needed
• Assist as needed for Hub support coverage or as assigned
• Provide assistance to clients and other visitors in the office area
  
  

General

• Perform other duties related to program goals and projects as needed
• Display sensitivity to the service population’s cultural and socioeconomic characteristics
• Processing and filing of documentation within set timeframes
• Attend team meetings (in person or via Skype)
  
  

Contribute to a positive, engaging work environment.

• Display sensitivity to the service population’s cultural and socioeconomic characteristics
• Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training, and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Perform other duties related to department goals and projects as needed.
  
  

Qualifications

Education, Licenses & Certifications:

• Some college experience required; two-year college degree preferred
  
  

Experience:

• A minimum of three years’ office coordination experience is preferred
  
  

Competencies

Skills and Proficiency in:

• Strong organizational skills, computer skills, attention to detail, meet deadlines, ability to deal with high volumes of paperwork, fast faced setting, and work with people at all levels of the organization
• Excellent people skills
• Excellent oral and written communication skills with proven effective organizational and time management skills
• Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
• Capable of multi-tasking and setting priorities
• Strong communication skills, both verbally and in writing
  
  

Ability to

• Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
• Must be physically able to transport clients in own vehicle, conduct on-site visits, and able to lift/move up to 25 pounds while supporting needs of the clients
• Occasional travel required
• Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business