What are the responsibilities and job description for the Help Desk Technician position at Children's Home Society of South Dakota?
Description
Salary: $22 - $27.50 per hour (DOE)
Schedule: Monday to Friday 8am – 4:30pm
Position Overview:
Children’s Home Society of South Dakota is seeking a Help Desk Technician to provide technical support and assistance to staff members with various technology-related issues and inquiries. Help Desk Technicians play a critical role in ensuring that employees can effectively use technology tools and systems, contributing to the overall productivity and efficiency of the organization. As a leader in compassionate, trauma-informed care, Children’s Home Society is committed to fostering equity and inclusion in all aspects of our work.
By joining our team, you will make a difference every day—creating positive change for individuals, families, and communities. Each smile, hug, and heart you touch will reflect the meaningful impact of your work.
Benefits of Employment at CHS:
- Work-Life Balance: Monday to Friday, 8am – 4:30pm
- Comprehensive Benefits: Equal up to 30% of your salary. Two health insurance options (Traditional Plan & High Deductible Health Plan with HSA), vision, dental, employer-paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability, and additional voluntary life and critical illness plans.
- Financial/Education Assistance: Up to $200 per month in tuition reimbursement or student loan repayment for qualifying employees.
- Competitive Compensation: [WAGE BAND Min to Mid] (depending on experience and education) with yearly merit-based raises as well raises based on licensure accrual.
- Generous Paid Time Off: Includes a generous PTO package with 40 hours upfront, 10 paid holidays, and 8 hours "Day of Service" for volunteering in the community.
- Retirement Plans: Once entry into the plan, employees receive a 3% employer contribution each pay period and an additional 5% profit sharing. Employees are 100% vested after 4 years of credited service.
- Referral Bonuses: Earn up to $1,000 for referring new employees.
Requirements
Qualifications:
- Education: A high school diploma or equivalent is required. Relevant technical certifications (e.g., CompTIA A , Microsoft Certified Professional) can be advantageous. Bachelor’s degree in a related field preferred.
- Experience: Proficiency with OSX is a necessary skill. Practical experience in providing technical support, customer service, or help desk roles with network security, software packages, and computer hardware.
- Technical Skills: Proficiency in troubleshooting hardware and software issues, familiarity with operating systems (e.g., Windows, macOS), and ability to assist with basic network connectivity problems.
- Communication: Excellent communication skills, both verbal and written, to interact with users and convey technical information clearly.
Physical Demands and Work Environment:
Normal office environment with minimal exposure to dust, noise, etc. Extended PC viewing and keyboarding required. Extended periods of sedentary work required.
Must successfully complete all required background/pre-employment checks. EEO/AA.
Join us at Children’s Home Society and truly "Work for Good" every day, helping to change the world one child, one family, and one smile at a time.
Salary : $22 - $28
