What are the responsibilities and job description for the Program Assistant I - Eligibility/Fiscal position at Children's Home Society?
Overview
The Program Assistant I follows contract driven customer service techniques so that parents and providers are given the the approrpiate technical assistance; and are responsible for complete maintenance of NJCK cases.
Schedule: 35 Hours Per Week
Hourly Rate: $18.00
Responsibilities
- Assimilation of the regulations and procedures under which these programs operate
- Assess program eligibility for NJCK program
- Write and send preliminary and final agreements
- Learn state software (CARES; EPPIC)
- Enter child care agreements onto CARES
- Update client addresses in CARES and WLS for accuracy purposes
- Utilize WLS for client information, technical assistance entries and general case documentation
- Accurately track and act on all paperwork due dates
- Learn the process of re-determinations and issuance of termination notices as necessary
- Monitor and track all parents who have had their child care subsidies suspended or terminated as a result of program violations
- Manage child care problems and/or complaints about/from providers
- Communicate effectively with parents regarding program regulations
- Communicate effectively with providers regarding program regulations/payment issues
- Conduct payment analyses to resolve payment discrepancies
- Advise providers about payments made
- Create attendance logs as needed for payment
- Calculate payments needed on attendance logs created for adjustment purposes. Enter adjustments in EPPIC (E-child care software)
- Review periods of service with providers so paper attendance logs can be created for payment purposes
Secondary Responsibility:
- Receptionist duties as necessary when the reception area is unmanned
Qualifications
High School Diploma Required/Associates Degree Preferred
Two to three years proven experience working in a professional office environment.
Salary : $18
