Clinical Systems Coordinator

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300 outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

This position is responsible for standard level work assisting with planning, designing, implementing, maintaining, and providing ongoing optimization and support for Epic EMR software and other clinical applications. Duties include participating in the creation of functional and technical design specifications for clinical systems and collaborating with analysts and other IT professionals to design technical solutions.

• EDUCATION - Bachelor's degree is required.
• EXPERIENCE - Minimum of three (3) years of related experience is required.
• EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
• Experience with EPIC and patient access/scheduling preferred.
• RAVE operations and financial counseling experience preferred.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Supports end users and provides primarily Tier 1 and limited Tier 2 support for supported systems.
• Gathers information for reported incidents and problems, assists with troubleshooting, and escalates as needed.
• Establishes and maintains robust working relationships with leaders and end-users within designated support area(s), as well as analysts.
• Assists with and conducts complex business needs assessments, and reviews business structure, policies, and operations to assist in supporting clinical applications.
• Assists and collaborates with clinical end users to validate and translate requirements into detailed delivery designs.
• Validates and confirms new or changed functionalities to ensure customer specifications are met.
• Assists in maintaining system security ensuring patient confidentiality.
• Assists with identifying system(s) functionality and integrated technology opportunities and solutions for resolving business problems.
• Assists with the creation of functional and technical design specifications and collaborates with analysts and other IT professionals to design solutions.
• Performs workflow assessments, capture business needs, and analyze internal systems to determine functional requirements for optimal utilization of clinical applications.
• Analyzes clinical data processes and activities and recommends improvements to business processes.
• Assists with and communicates the development, implementation, and production of integrated technology systems.
• Creates systems documentation including business process flows (BPF), test scripts, user acceptance testing (UAT) scenarios, end-user documentation and guides and training materials.
• Participates in planning, developing and executing functional, system regression, integration and performance testing.
• Contacts and works with vendors to resolve software issues with delivered functionality.
• Researches vendor products to stay current on new and existing functionality. Considers future product capabilities in current designs.
• Documents all work hours in IT Division time tracking system according to established policies.
• Assumes on-call responsibilities as required.

SCOPE AND LEVEL

• Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis.
• Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations.
• Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting enviroment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.