Manager Health Information Operations

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300 outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

The Manager Health Information Management (HIM) Operations is responsible for oversight of the release of information (ROI), chart completion and deficiency tracking, scanning and identity teams at all Children's Hospital Colorado locations. Ensures HIM operations support hospital policy, medical staff by-laws and regulatory and legal requirements, maintains departmental policies and procedures accordingly. Works in association with the HIM operations staff, clinicians, coders, and all members of the healthcare team to ensure accurate and timely completion, maintenance, and access of medical records.

Department Name: Health Information Management
Job Status: Full time, 40 hours per week.
Shift: Day, HIM 8am to 5pm, Hybrid

• EDUCATION - Bachelor's degree in Health Information Management, Health Care Administration, Business Administration, Management, Finance, or a related field.
• EXPERIENCE - Five (5) years of HIM operations experience, including one (1) years of supervisory experience.
• EQUIVALENCY - Professional experience, beyond requirements, in a related field may substitute for a Bachelor's degree requirement on a year for year basis.
• CERTIFICATION(S) - One (1) of the following credentials from American Health Information Management Association (AHIMA):
  • Registered Health Information Technician (RHIT)
  • Registered Health Information Administrator (RHIA)
• LICENSURE - N/A

POPULATION SPECIFIC CARE
No direct patient care.

ESSENTIAL FUNCTIONS
*Actively partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations.
*Manages team members and day-to-day operations of ROI, chart completion and deficiency tracking, scanning and identity (i.e., program development, process improvement, etc.).
*Provides one-on-one and group training, researches HIM-related questions and issues, and supports HIM inquiries.
*Maintains up-to-date knowledge of HIPAA and patient right of access, and state, federal and regulatory requirements for medical record documentation.
*Provides project management leadership by creating charters (when applicable), timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders.
*Evaluates, designs, and implements workflows and procedures to ensure compliance requirements are met, turnaround times are maintained, and unbilled dollars are within expected targets.
Implements productivity standards to ensure optimal staffing levels and team members' understanding of expectations.
*Prepares, analyzes, monitors, and communicates relevant operational, financial, and statistical reports to appropriate stakeholders throughout department and organization.
*Identifies and assists in the resolution of documentation or medical record access issues which may arise between patients and families, support staff, providers, and other departments.
*Partners with Ambulatory Services, Service Lines, Patient Access/ Financial Counseling, Revenue Integrity, Patient Financial Services, Health Information Management, Managed Care, Finance, and others to support and improve business operations and organizational performance.
*Provides and organizes staff training; keeps all staff informed of all department-specific policies and procedures. Ensures staff adherence to Children's Hospital Colorado (CHCO) policies such as HIPAA and billing compliance protocols.
*Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities. Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings; enhances communication and fosters a team environment.
*Maintains relationships with vendors utilized for HIM Operations and assures vendor responsibilities and obligations are met.

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated vision and objectives for the division or agency. 1st level manager performs a combination of management and supervisory duties and responsibilities. Work is tactical and operational in nature.

Complexity: Work assignment is unstructured and employee is responsible for implementing and managing a variety of objectives, resources, and strategies to achieve the goals of the division or agency. Duties performed include operational and organizational planning, developing standards, schedules, priorities, guidelines, processes, measurement (evaluation) systems, implementation of production and performance management standards, and allocating resources.

Decision Making: Employee is responsible for determining strategic structure, goals, objectives, and resources and for providing leadership for the department or division and the community it serves. Determines strategy priority shifts for the agency or department.

Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and knowledge are required. Contacts where the exchange of information, support, influence, and cooperation may have a very significant impact on the division, programs, and/or policies of the organization.

Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the agency or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

• Audio-Visual: Color Discrimination - Fair
• Audio-Visual: Depth Perception - Fair
• Audio-Visual: Near Vision: Good
• Audio-Visual: Far Vision: Good
• Audio Visual: Hearing: Good
• Motion: Bend: Up to 1/3 of the time
• Motion: Reach up to 1/3 of the time
• Motion: Carry up to 1/3 of the time
• Motion: Pull up to 1/3 of the time
• Motion: Push up to 1/3 of the time
• Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
• General Activity: Stand/Walk up to 4hrs a day
• Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

• Exposure: Exposure to blood/body fluid: Occasional
• Exposure: Exposure to cold/heat: Occasional
• Exposure: Exposure to infectious disease: Occasional
• Mental and Emotional Requirements: Manages stress appropriately
• Mental and Emotional Requirements: Works with other effectively
• Mental and Emotional Requirements: Handles multiple priorities effectively.
• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental Stress: multi-tasking, meeting deadlines, prioritizing

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.