What are the responsibilities and job description for the Overnight Patient Services Representative - Main Hospital ED/Admissions position at Children's Hospital of Philadelphia?
SHIFT:
Night (United States of America)A Brief Overview
Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP.
This position will covering the overnight shift and will be scheduled from 11:00 pm - 7:30 am. We have openings for full time (40 hours per week) and part time (an average of 20 hours a week.) Both shifts will be scheduled to work every other weekend and every other holiday.
Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Responsibilities
Greet visitors and provide efficient support services.
Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
Answer and triage phone calls, verify contact information, and document messages.
Schedule appointments, inform families of delays, and address or escalate complaints.
Collect and process payments, reimbursements, and insurance referrals.
Provide updates during shifts and team meetings (i.e., changes in on-call providers).
Maintain patient records while following HIPPA guidelines.
Perform administrative tasks (mail, faxes, photocopies, etc.).
Rotate shifts (if located in a unit where 24/7 coverage is needed).
If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.
Education
Required: High school diploma/GED
Experience
Preferred: At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service
Skills and Abilities
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to maintain confidentiality and professionalism
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
