What are the responsibilities and job description for the IS Application Support Specialist II position at Children's Hospital of The King's Daughters?
Summary
- GENERAL SUMMARY
- The Applications Support Specialist II provides second level support for end users on computer applications as assigned. Reports to IS Clinical Applications Manager.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Works collaboratively to troubleshoot and develop solutions to end user issues through research, recognition and resolution processes.
- Develops and maintains Knowledge Database for resolving reported user / application problems.
- Coordinates technical resources in an effort to respond to client /application issues.
- Recommends application improvements and develops user documentation as necessary.
- Assist with on-boarding of new staff.
- Performs other duties as assigned.
- LICENSES AND/OR CERTIFICATIONS
- None required.
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor’s degree in related field or relevant training and/or work experience.
- Two to four years work experience in this field.
- Demonstrates knowledge of software support for end-users and technology concepts.
- Must have excellent written and verbal communications skills.
- Strong analysis, troubleshooting and problem solving skills necessary.
- Must be self-motivated and flexible.
- Experience with Cerner troubleshooting tools.
- Experience with domain maintenance tools.
- Strong understanding of printing process and technologies.
- Demonstrated understanding of organizational workflows and practices.
- Ability to handle multiple assignments and prioritize effectively.
- WORKING CONDITIONS
- Normal office environment within the operations enclosure within the data center little exposure to excessive noise, dust, temperature and the like with exception of visits to the computer room.
- PHYSICAL REQUIREMENTS
- Click here to view physical requirements.
