Case Manager - ECM

The Enhanced Care Management (ECM) Case Manager is responsible for providing comprehensive resources, advocacy, and direct support to a diverse population in need of assistance with substance use, medical or behavioral health concerns, food insecurity, and other social determinants of health. This position requires strong collaboration with internal programs and external community-based organizations to ensure clients receive the full spectrum of resources and services available.

The ECM Case Manager must have expertise in harm reduction strategies, substance use treatment, and community resources. This role is integral to the Cal Aim payment reform initiative and requires proficiency with Electronic Health Records (EHR) systems, client enrollment, care plan development, service billing, and completing required documentation in a timely manner.

In addition to technical skills, the ECM Case Manager must demonstrate empathy, effective communication, time management skills and the ability to build and maintain positive, trusting relationships with clients. A thorough understanding of relevant processes and the ability to navigate complex client needs will be essential for success in this role.

This is an in-person position, with working hours from Monday to Friday, 8:30 a.m. – 5:00 p.m.

Duties and Responsibilities:

• Complete thorough Client Needs Assessments following initial Client Services intake
• Perform ongoing assessments, safety planning, and creation of a Care Management plan
• Provide education and support as needed, including education around Domestic Violence, Sexual Assault, Parenting, Substance Use, etc.
• Actively promote client empowerment and self-advocacy
• Maintain thorough and accurate case notes and documentation to track client progress
• Complete initial engagement documentation and meet monthly client billing requirements
• Ensure all informed consents are signed and protocols for information sharing are adhered to
• Provide intensive case management including referrals to services, and regular check in with clients and assisting with transportation to ensure attendance for important appointments.
• Present case information at case staffing meetings to ensure coordinated care  
• Participate in shelter case staffing, as applicable.
• Participate in shelter case staffing and attend weekly leadership meetings to assess client service and operational goals
• Other duties as assigned

Knowledge, Skills and Abilities:

• Deep understanding of trauma-informed care principles and best practices in supporting survivors of violence
• Proven ability to manage complex cases and navigate multiple service systems effectively. Demonstrating leadership and initiative
• Strong computer skills and proficiency in case documentation; adept in Microsoft Word, Outlook and other relevant software
• Excellent judgment and problem-solving skills to navigate complicated situations while collaborating with a diverse team of professionals
• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for other’s experiences, opinions, language, culture and knowledge
• Comprehensive knowledge of community resources and demonstrated ability to ensure effective service coordination
• Valid California driver’s license and access to reliable transportation
• Strong communication skills, both within a team setting and with clients
• Time management skills are essential

Education and Experience:

• BA or BS degree in in social work, human services, psychology, or related field preferred; or a minimum of three year’ experience working with survivors of domestic violence, sexual assault, and/or human trafficking
• Basic knowledge and ability to work in computer programs (i.e. Word, Excel, etc.)
• Utilizes Trauma Informed Care and understanding of ACES when working with clients.
• Satisfactory completion of 66-hour domestic violence and sexual assault intervention training (post-hiring requirement) and ongoing completion of continuing education hours to maintain state certification as a domestic violence and sexual assault advocate/counselor
• Ability to pass a comprehensive background investigation including fingerprinting

Physical Requirements:

• Ability to navigate the shelter facility and assist clients in various areas, which may include walking up and down stairs or moving between offices
• Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support or assistance
• Ability to lift and carry items up to a certain weight (e.g., up to 25 pounds), which may include files, supplies, or assistance for clients if needed

Rate of Pay:

Full Time, Nonexempt

$22.00 - $30.00 an hour DOE

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) package
• Prestige Urgent Care Membership
• Paid Time Off
• 15 paid Holidays

Who We Are:

The Children’s Legacy Center began in 2016. Our passion is to aid children and youth who have been abused and exploited. We currently achieve this goal by offering forensic interviewing services as a part of our Children’s Advocacy Center. These interviews reduce trauma and help our partner agencies expedite justice for children, youth, and their families. We are now able to build upon this tested and stable foundation and are building out our regional pilot model for exploited children and youth. This model is a diverse, holistic, and far-reaching collection of programs and services that will multiply our impact in the community and beyond. Although each of our team obtains a specific job description, we work collaboratively to develop and expand our organization. We value the health and wellbeing of our team members more than the average workplace. The nature of this work is incredibly difficult, so supporting each other is paramount. We’ve got each other’s backs. We strive daily to create an inclusive environment in which all people feel safe, heard, and valued. The Children’s Legacy Center celebrates cultural differences and similarities among all employees, volunteers, families we serve, and members of our partnering agencies. With an amazing team and our community’s support, we truly believe we can accomplish anything!

The Children’s Legacy Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of the Children’s Legacy Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources at (530) 768-1880.

Salary : $22 - $30