Client Intake Specialist I/II

As Client Intake Specialist I, you will be a vital member of the One SAFE Place team, providing critical support to survivors of domestic violence, sexual assault, commercial sexual exploitation, and human trafficking. The CIS I will be responsible for conducting intake assessments, providing referrals to resources, and assisting survivors in their journey to recovery. This position works as part of an integrated team, collaborating with other victim service providers, professionals, and community-based organizations to ensure a comprehensive, person-centered response to each survivor’s needs. Please note that this position does not qualify as a mandated reporter under Penal Code section 11165.7(a).

Client Intake Specialist II, is responsible for conducting comprehensive intake assessments, facilitating resource referrals, and assisting survivors in their recovery journey. This role operates within an integrated team, collaborating with other victim service providers, professionals, and community-based organizations to ensure a comprehensive, person-centered response to each survivor’s needs. Please note that this position does not qualify as a mandated reporter under Penal Code section 11165.7(a)

Client Intake Specialist I:

Duties and Responsibilities:

• Provide support, advocacy, referrals and some case management services to domestic violence, sexual assault, and trafficking survivors
• Work with survivors to create, implement, monitor and update individual safety plans
  Assist survivors in emergency situations to obtain shelter, financial assistance, and other basic needs
• Maintain accurate files, progress notes, data entry and paperwork following agency and grant guidelines
• Assist clients with obtaining legal services, such as protective orders and custody orders
• Ensure that guests of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by always adhering to department philosophy and procedures
• Help victims identify and access appropriate services
• Provide referrals to appropriate agencies, including onsite and offsite partners and collaborative
• Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment by medical facilities and law enforcement
• Complete and submit all required client forms and documentation
  Attend and participate in staff meetings and in-service trainings, as requested
  Maintain confidentiality of client information, pursuant to Evidence Code sections 1037
• Assist with front desk coverage as needed
• Provide Crisis Hotline Coverage (may include nights, evenings and weekends)
• Provide support to various groups and assist in trainings as needed
• Other duties as assigned

Client Intake Specialist II shall perform all the above duties in addition to:

• Provide in-depth support, advocacy, referrals and some case management services to domestic violence, sexual assault, and trafficking survivors
• Provide mentorship and guidance to Client Intake Specialist I staff, assist with training as needed
• Lead and facilitate various team meetings, workshops, and training sessions
• Assist in the development and implementation of outreach initiatives to raise awareness about available services
• Maintain accurate files, progress notes, data entry and paperwork following agency and grant guidelines
• Attend Family Court and/or Criminal Court, record court decisions, and post decision to client
  

Client Intake Specialist I/II

Knowledge, Skills and Abilities: 

• Strong understanding of trauma-informed care principles and best practices in supporting survivors of violence
• Demonstrated proficiency in computer skills and case documentation, with a strong working knowledge of Microsoft Word, Outlook and other relevant software applications
• Ability to navigate and handle complicated situations while exercising good judgement, taking initiative, and collaborating with a diverse team of professionals and disciplines
• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for other’s experiences, opinions, language, culture and knowledge
• Maintain a working knowledge of community resources and demonstrated ability to navigate multiple systems to ensure comprehensive service delivery
• Valid California driver’s license and access to reliable transportation 
• Ability to communicate well within a team 
  

Client Intake Specialist I

Education and Experience:

• AA or BA in social work, human services, psychology, or related field preferred; or a minimum of one year experience working with survivors of domestic violence, sexual assault, and/or human trafficking
• Satisfactory completion of One Safe Place’s 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement)
• Ability to pass a background investigation including fingerprinting and ability to pass a pre-employment drug screen
  

Client Intake Specialist II, in addition to above

• AA or BA in social work, human services, psychology, or a related field preferred; or a minimum of two years of experience working with survivors of domestic violence, sexual assault, and/or human trafficking, or at least two years or managing complex cases and navigating multiple service systems effectively as a Client Intake Specialist I
  
  

Client Intake Specialist I/II

Physical Requirements

• Ability to navigate the shelter facility and assist clients in various areas, which may include walking up and down stairs or moving between offices
• Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support or assistance
• Ability to lift and carry items up to a certain weight (e.g., up to 25 pounds), which may include files, supplies, or assistance for clients if needed
• Ability to see and read documents, client forms, and computer screens for data entry and assessments

Rate of pay:
Full time, non-exempt

Client Intake Specialist I
$21.00 - $22.00 per hour

Client Intake Specialist II
$21.50 - $24.50 per hour

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Prestige Urgent Care Membership
• Paid Time Off
  

Who we are:

One SAFE Place and Children’s Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children’s Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children’s Legacy Center assist’s One SAFE Place with operations and enhances OSP’s impact. Through One SAFE Place’s participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.

Salary : $21 - $25