What are the responsibilities and job description for the Referral Coordinator- Part Time position at Children's Medical Center?
Job Details
Description
Childrens Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits including paid time off, health, dental, vision, life, and long and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a PART-time Referral Coordinator position to float between three locations.The Referral Coordinator is a member of the Patient Centered Medical Home Team and executes patient insurance referrals, consultations, and diagnostic procedures relating to the clinic.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Referral Duties
- Processes referrals for outside specialists and testing in accordance with Referrals Policy and Procedure.
- Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information.
- Completes requested forms for insurance and referring physician offices.
- Obtains insurance authorization for appointments, if necessary.
- Contacts patients to provide appointment date, time, location and preparation information for appointment, if appropriate.
- Answers questions regarding patient appointments and testing.
- Answers telephone, screens calls, takes messages, and provides information.
- Responds to voice-mails, emails, faxes, and/or messages from patients/parents/guardians, insurance plans, office staff, and specialty referring physicians in an appropriate time frame.
- Tracks outstanding referrals until completed.
- Attaches correspondence/results from referring provider/facility to order and routes to provider for review.
Miscellaneous
- Exemplifies excellent customer service with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
- Consistently demonstrates respect for the capabilities, different cultures and/or personalities of internal and external customers.
- Relates well, and works collaboratively as a team member with, all levels of staff in a professional manner.
- Attends daily huddles, weekly and monthly staff meetings.
- Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
- Maintains and ensures patient privacy and confidentiality.
- Takes the initiative to proactively assist other referral coordinators without direct supervision and to resolve problems with other departments and co-workers.
- Maintains open and effective communication with providers and employees to ensure quality patient care.
- Performs other duties as assigned.
Qualifications
- Education: High school graduate or equivalent.
- Experience: One year experience in the medical or health insurance field.
We are an Equal Opportunity Employer / Drug-Free Workplace
Salary : $16
