What are the responsibilities and job description for the Contact Center Information Specialist position at Children’s Mercy?
Overview
Plans, coordinates, and monitors the development, implementation, training, evaluation and maintenance of assigned projects. Coordinates and facilitates communications with areas that interface with the Contact Center and Physician Services in relation to automated information.
The ideal candidate will have vendor and circuit management experience.
This team member must be able to commute to the KC metro for meetings and training.
At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.
Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and / or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and / or religious exemptions can be further discussed with Human Resources.
Responsibilities
- Plans, directs, organizes and coordinates both hardware and software needs for the Contact Center. (Main and South Hospital).
- Responsible for maintenance of Physican Database and Departmental Operations resources. Plans, directs, organizes and coordinates the design and acquistion of custom programing. Directs, organizes and controls the training of all users.
- Demonstrates leadership qualities.
Other Important Functions :
Qualifications
Benefits at Children's Mercy
The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Starting Pay
Our pay ranges are market competitive. The pay range for this job begins at $28.20 / hr, but your salaried offer will be determined based upon your education and experience.
Remote Work / Work from Home
This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.
EEO Employer / Disabled / Vet
Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.
Our commitment to Diversity & Inclusion
CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.
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Salary : $28
