What are the responsibilities and job description for the Unit Operations Coordinator (Infant Critical Care Center) position at Children's Minnesota?
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview
Our Minneapolis Infant Care Center is a 41-bed infant critical care unit for complex neonatal step down patients and infant medical surgical patients under 1 year of age. We welcome and support families in the care and decision making for their infants. As part of the largest Mother Baby program in the state, we work closely with our specialized interdisciplinary team of professionals dedicated to the care of infants with life-changing diagnoses. In this unit, we care for patients along their continuum of recovery from neonatal intensive care to recovery of infants after surgery, including caring for changing physical and emotional needs, as we prepare the patient and the family to return home. Our complex patient population requires cardio-respiratory monitoring, airway preservation including ventilated tracheostomy patients, medication management of complex gastro-intestinal findings including short bowel and complex feeding plans, as well as management of central lines. Our staff combines a moderate technical skill set with a family-centered approach when caring for our population of patients. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
This role may be required to float to other hospital departments as needed based on need.
Education/Work Experience:
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Department Overview
Our Minneapolis Infant Care Center is a 41-bed infant critical care unit for complex neonatal step down patients and infant medical surgical patients under 1 year of age. We welcome and support families in the care and decision making for their infants. As part of the largest Mother Baby program in the state, we work closely with our specialized interdisciplinary team of professionals dedicated to the care of infants with life-changing diagnoses. In this unit, we care for patients along their continuum of recovery from neonatal intensive care to recovery of infants after surgery, including caring for changing physical and emotional needs, as we prepare the patient and the family to return home. Our complex patient population requires cardio-respiratory monitoring, airway preservation including ventilated tracheostomy patients, medication management of complex gastro-intestinal findings including short bowel and complex feeding plans, as well as management of central lines. Our staff combines a moderate technical skill set with a family-centered approach when caring for our population of patients. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
This role may be required to float to other hospital departments as needed based on need.
Education/Work Experience:
- High school diploma preferred
- 1-year of experience in a patient care setting preferred
- Outstanding professional and positive customer service skills essential
- Positive attitude
- Exceptional problem solving skills
- Strong computer skills such as Microsoft word, excel or hospital technology systems
- Ability to coach others with hospital technology systems
- Competent with basic medical terminology
- Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
- Self-directed, organized, and problem solver.
- Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
