JOB ANNOUNCEMENT

CRM System Specialist

Full-Time, Exempt

Compensation: $ 50,000 -55,000 per year

About the Museum

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences.

Benefits:

We are proud to offer a comprehensive benefits package to eligible employees that includes: Medical, Dental, Vision, Flexible Spending Account, and Life Insurance. Paid Time Off (Vacation, Sick and Holidays). Floating Holiday, 403(b) Retirement Plan, Short and Long Term Disability. Free Museum membership. Parking at a discounted price.

Position Summary:

The CRM Systems Specialist will support the implementation and ongoing operations of Tessitura, SalesVu, and TripleSeat as well as subsequent integration with business practices and other systems used by the Children's Museum of Pittsburgh. The CRM Systems Specialist will work with senior management, implementation core team members, IT management and staff and other project stakeholders to attain the strategic goals of the organization with the implementation of these systems. The ideal candidate will play a critical role in supporting user adoption of Tessitura, and ensuring seamless integration with the institution's existing technology infrastructure.

Essential Job Duties:

Tessitura Implementation & Management

• Support the implementation of the CRM System, including system configuration, data migration, and integration with existing
• Interface with vendors and Children's Museum Director of IT as part of the Arts Enterprise System
• Develop workflows to optimize ticketing, fundraising, and marketing processes using
• Customize Tessitura reporting and analytics tools to support institutional
• Manage user accounts, permissions, and system security within the CRM
• Provide ongoing support, troubleshooting, and system updates for CRM System users across

Systems Administration

• Monitor system performance and implement improvements as necessary.
• Enforce systems policies, including security protocols and data management

User Support & Training

• Coordinate with vendors to schedule training sessions for staff on CRM functionality and best
• Provide technical support and resolve user issues in a timely manner. Interface with vendors as needed to assure all issues are resolved
• Create and maintain user guides, documentation, and training

Collaboration & Communication

• Work closely with department leads to understand their needs and ensure CRM System supports operational
• Serve as a liaison between external vendors and internal stakeholders for CRM software support and
• Communicate project updates, upgrades, and system changes to appropriate

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time based on business needs and in support of the mission of Children's Museum of Pittsburgh

Qualifications:

Education: Undergraduate or degree in a relevant field (computer science, information management, business, strategy), project management qualification desirable.

Experience: Three or more years of experience in systems administration, IT management, or similar roles. Experience with Tessitura, SalesVu, TripleSeat or other CRM platforms (e.g., Salesforce, Blackbaud) preferred.

Skills: Demonstrated skills in database environments and Microsoft Office suite including Excel. Self-directed learner, motivated team player, curious, creative and persistent. Strong understanding of IT systems, networks, and database management.

Physical Requirements & Equipment Usage:

This position is primarily sedentary in nature. No excessive physical effort required, however, it will be necessary to move about Museum in normal course of administrative and professional activities.

The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment, Hours of Work, and Travel Requirements:

Majority in-person work during business hours, with occasional remote flexibility, based on operational needs. Duties will be performed in a museum environment, which includes interaction with the public and exposure to children and families.

Clearances: FBI fingerprints, PA Child Abuse History Certificate (Act 33) and PA State Criminal Record Check (Act 34) are required.

If you are interested in applying for this position, please complete our online application found

at: https://pittsburghkids.org/about/careers-opportunities/careers/  

Thank you for your interest.

Our Employees are aware of this ad.

The Children's Museum of Pittsburgh provides equal employment opportunities without regard to race, color, ancestry, national origin, gender, sex (including pregnancy), sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran or military status, or any other characteristic or trait protected by local, state, or federal law.

Salary : $50,000 - $55,000