The Hospitality Associate will be responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face to face interactions.
Qualifications : Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Related healthcare foodservice experience or relatable serving / customer service experience. (Required)
Required Skills / Knowledge
Ability to translate written instructions into accurate patient meals.
Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.
Ability to accurately measure portions of special products.
Ability to perform basic information Technology data entry and print functions.
Functional Accountabilities
Maintain Professionalism
- Communicate pertinent information to Supervisor / Manager or Director.
- Utilize appropriate communication to patient, nursing, staff or visitor per department training.
Nutrition Service
Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems.When answering or calling out on phone, take patient menu selection, confirm patient needs / requests, and discuss patient's needs and tray delivery time with nursing or departmental associates.Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unitResponsive to patient's needs at all times; resolve patient concerns or complaints immediately and / or report needed assistance to supervisor as appropriate.Prepare, assemble and deliver unit floor stock and patient nourishments.Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.Safety and Sanitation
Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency.Remove expired items from nourishment room refrigerator and document per policy.Follow NPSG in relation to Patient identification and hand washing.Safety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational Accountabilities
Performance Improvement
Collect data for Performance Improvement processes, as requested.Organizational Commitment / Identification
Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service
Anticipate and responds to customer needs; follows up until needs are metTeamwork / Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement / Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management / Financial Responsibility
Use resources efficientlySearch for less costly ways of doing things
