What are the responsibilities and job description for the Parent Navigator- Full time- DC position at Children's National Hospital?
Provide direct patient service by linking families to resources at Children's and in the community . Interact with patients, parents and other family
members, physicians and other staff under moderate supervision in a courteous manner. Maintain referral data base and assists in generating monthly
reports.
Parents or guardians of children with special health care needs are highly encouraged to apply!
Qualifications : Minimum Education
High School Diploma or GED (Required)
Minimun Work Experience
Related experience. May include experience as employee in a medical setting or as a patient or family member in the health care system.(Required)
Experience as parents or guardians of children with special health care needs (Preferred)
Required Skills / Knowledge
Strong organizational and customer service skills required.
Computer knowledge including Microsoft Word and Excel necessary.
Familiarity with Children's National Health System and community resources for children with special health care needs preferred. Spanish language skills may be required at designated health centers.
Functional Accountabilities
Communications
- Use range of communication skills to assist patient's needs and staff requests.
- Communicate with relevant hospital staff about patient care.
- Participate in staff meetings and quality improvement activities to address patient care issues.
Patient Support
Safety
Organizational Accountabilities
Office Work
Organizational Commitment / Identification
Customer Service
Teamwork / Communication
Performance Improvement / Problem-solving
Cost Management / Financial Responsibility
