What are the responsibilities and job description for the Patient Services Rep - CNPA Foggy Bottom/Capitol Hill position at Children's National Hospital?
Description
The Patient Service Representative (Children's National Pediatricians & Associates) performs basic medical front office duties. Greets patients and visitors, schedules appointments, provides administrative support, gathers demographics, verifies insurance eligibility, collects copay, deductibles, balances, check credit balances and maintains patient electronic health records (EHR). Processes specialty referrals and assist in training new staff. Performs daily duties under close supervision.
Qualifications
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year Medical office/business office setting (Preferred)
Required Skills/Knowledge
Basic math skills.
Basic knowledge of office procedures.
Basic knowledge of medical terminology .
Knowledge of patient financials & accounting.
Knowledge of insurance verification.
Knowledge of scheduling appointments.
Great communication and customer service skills.
Ability to follow precise procedures and is detail-oriented.
Knowledge of Microsoft Office suite.
Functional Accountabilities
Patient Services Account
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
High School Diploma or GED (Required)
Minimum Work Experience
1 year Medical office/business office setting (Preferred)
Required Skills/Knowledge
Basic math skills.
Basic knowledge of office procedures.
Basic knowledge of medical terminology .
Knowledge of patient financials & accounting.
Knowledge of insurance verification.
Knowledge of scheduling appointments.
Great communication and customer service skills.
Ability to follow precise procedures and is detail-oriented.
Knowledge of Microsoft Office suite.
Functional Accountabilities
Patient Services Account
- Review, verify , update and perform all other patient account information and duties at every visit as defined in the training manual.
- Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR; collect and process administrative charges as appropriate.
- Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
- Verify patient insurance eligibility and coverage prior to service.
- Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
- Schedule patient appointments accordingly based on the scheduling policy.
- Process patient referrals according to the Referral loop and PCMH workflow.
- Answer phones and handle calls promptly and accordingly.
- Give and obtain accurate and pertinent information to and from callers.
- Ensure all patient related communications are as defined by the PCMH workflow.
- Scan appropriate documents into a patient’s chart in a timely manner.
- Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.
- Attend meetings as required, and participate in committees as requested.
- Participate in professional development activities
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location: District of Columbia-Washington
Work Locations: CNPA Foggy Bottom 2021 K St NW Suite 800 Washington 20006
Job: Administrative Support / Customer Service
Organization: Childrens Peds and Assoc
Position Status: R (Regular) - FT - Full-Time
Shift: Day
Work Schedule: Full-Time
Job Posting: Feb 7, 2025, 5:46:50 PM
Full-Time Salary Range: 36400 - 53809.6
