The Case Manager Hybrid I / II will provide case management services to patients and their families or caregivers. Assist with assessment, participate
in planning and implementation of intervention and ensure follow-up and coordination of services. Engage in outreach activities in the community .
Assist with administrative tasks, as needed. All nursing practice is based on the legal scope of practice, national and specialty nursing standards,
Children's National Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires
registered professional nurses to be responsible and accountable for their own practice. Children's National supports the development of RN
relationships within the community; specifically those relationships associated with the health and well being of the community at large.
Qualifications : Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)
Minimum Work Experience
5 years experience with at least three in a pediatric setting (Required)
Required Licenses and Certifications
Registered Nurse in District of Columbia (Required)
Current certification in Case Management or Utilization Management (Preferred)
Functional Accountabilities
Professional Practice / Research
- Participate in Shared Leadership.
- Contribute to the MAGNET Journey of Children's National.
- Ensure nursing practice is based on evidence of best practice.
- Accountable to participate in the Nursing Division's Performance Improvement process (division or unit level).
- Participate in community activities.
Patient Resource Services
Communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNMC and patients' families.Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.Discharge Transitional Plan of Care
Define discharge and transitional care criteria with the healthcare team to facilitate efficient care transitions.Conduct an initial assessment of patient and family to identify potential discharge barriers and needs in accordance with departmental and regulatory requirements.Develop and implement a plan of care and make referrals based on a needs assessment and available resources in conjunction with care team members.Transition care to external providers and services to achieve quality outcomes for patient and family .Provide clinical reviews to third party payers using nationally recognized criteria and validate authorization or denial of services anddocument appropriately in ST AR.Documentation
Document according to departmental policy.Performance Improvement
Identify , implement, and evaluate processes to improve customer service, reimbursement and / or hospital performance.Participate in the identification of PI issues and take steps to improve unit or CRM processes.Promote the development of CRM department and other members of the healthcare team.Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment / Identification
Anticipate and responds to customer needs; follows up until needs are metTeamwork / Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement / Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management / Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
