Sr Patient Services Rep - CNPA Laurel

Performs all duties of Patient Services Representative (Children's National Pediatricians & Associates) and additionally, schedules and coordinates workflow of staff, provides quality control, monitors and provides guidance, provides training and orientation of staff, assists manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

3 years Medical Office/Business Office experience. (Required)

Required Skills/Knowledge

Basic math skills

Basic knowledge of office procedures

Basic knowledge of medical terminology

Knowledge of patient financials & accounting

Knowledge of insurance verification

Knowledge of scheduling appointments

Excellent communication (written and oral) and customer service skills

Ability to follow precise procedures and is detail-oriented

Knowledge of Microsoft Office suite

Ability to coordinate and coach staff

Ability to designate job and manage employee schedule

Leadership skills to include proactivity, critical thinking, and problem solving.

Functional Accountabilities

Office Support and Administration

• Assist Team Lead PSR with inventory and purchase orders.
• Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager.
• Oversee and report unsafe behavior or performance.
• Coordinate and manage patient flow between administrative and clinical areas.
• Identify opportunities to improve administrative processes.
  
  

Patient Account Maintenance and Responsibilities

• Review, verify, and update patient account information at every visit as defined in the training manual.
• Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR.
• Resolve complex patient/insurance billing issues.
• Perform all other patient account duties as assigned.
  
  

Reception / Customer Service

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Answer phones and handle calls promptly and accordingly.
• Give and obtain accurate and pertinent information to and from callers.
• Manage all patient related communications as defined by the PCMH workflow.
  
  

Patient Processing / Scheduling

• Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
• Verify patient insurance eligibility and coverage prior to service.
• Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
• Oversee and schedules patient appointments accordingly based on the scheduling policy.
• Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Organizational Accountabilities

Teamwork / Participation

• Attend and assist in meetings as required, and participates in committees as requested.
• Participate in professional development activities.
  
  

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization
• Committed to diversity and recognizes value of cultural ethnic differences
• Demonstrate personal and professional integrity
• Maintain confidentiality at all times
  
  

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met
  
  

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
  
  

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
  
  

Cost Management/Financial Responsibility

• Use resources efficiently
• 2. Search for less costly ways of doing things
  
  

Primary Location

Maryland-Laurel

Work Locations

CNPA Laurel

Job

Administrative Support / Customer Service

Organization

Childrens Peds and Assoc

Position Status

R (Regular)

Shift

Day

Work Schedule

Full-Time

Job Posting

Feb 4, 2025, 1:55:12 AM

Full-Time Salary Range

36400